San Francisco, CA, USA, Feb 15, 2023 -- UJET, Inc., a contact center platform, announced Outdoorsy selected UJET as the foundation of its customer service operations. Outdoorsy is an on-demand RV rental and outdoor travel marketplace. Outdoorsy needed a contact center solution to match its reputation, keep up with its growth, and provide the data insights it needed to stay ahead of shifting consumer trends.
"Supporting our customers with a superior level of customer service is what sets Outdoorsy apart from our challengers in a highly competitive marketplace," said Dana Golding, director of customer support and operations, Outdoorsy. "The agility of UJET cloud contact center solutions enables Outdoorsy to exceed our customers’ expectations through quick service scalability, consistent product innovation, and comprehensive reporting on an easy-to-use platform."
"We are excited to support Outdoorsy’s growing operation with enterprise-grade cloud contact center solutions as the backbone of its outstanding customer experience," said Vasili Triant, chief operating officer, UJET. "Today’s forward-thinking enterprise organizations like Outdoorsy are making customer experience a competitive advantage with UJET and transforming their contact centers to keep pace with customer demands."
Posted by Veronica Silva Cusi, news correspondent
UJET is a cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.
Published: Friday, February 17, 2023
CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.
CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.
Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.
The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.
We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.