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News : Outrage as Tesco Website Still Down for Some Britons Due to 'Issues'

#contactcenterworld, @tesco

London, UK, Aug 15, 2022 -- Tesco's website and app are down for some customers after there were reports the supermarket was experiencing system issues from 6pm tonight.

Tesco customers have taken to social media to report of issues with the supermarket's website and app. Some shoppers have not been able to check out online due to system failures.

Tesco's groceries app and website was reported to be down from around 5:48pm this evening.

Around this time, thousands of shoppers took to social media to claim they were locked out and couldn't continue with their shopping.

Two hours later, the number of reported outages with the app and website reached 2,414.

At the time of writing, Tesco is still responding to people's complaints on Twitter.

In response to a woman who said she was not able to amend or update her shopping order, Tesco said at 8:51pm: "At the moment the shopping will be delivered as is.

"I am really sorry about this but we are unable to access your order at the moment due to the system issues we are having. All I can recommend is to just keep trying the website."

Around the same time, Twitter user @debono83 said: "@Tesco the website has been down for about two hours now.

"Is there any chance that it will be working at all today, and if not may I cancel my delivery booked for tomorrow?"

User @scatterb_ttv said: "I've managed to get in and add some stuff there the now but kept saying 'problem updating basket' after everything I added. Shall see what I get tomorrow."

Earlier this evening, when the technical issues started to persist, one customer wrote: "Tesco, your website isn't working can't load any pages and can't login. Same error message."

Another commented: "I tried to search for groceries and just got an error message."

A third tweeted: "Trying to complete my order for delivery in morning but continue to get error?"

Tesco confirmed the issues at the time, saying: "Hi there, the website and app are both down at the moment I am afraid, we are aware of the issue and it’s currently under investigation as a priority, sorry for the inconvenience caused."

Another customer wrote: "And how long will this take to fix? I've just gone on to amend my order for tomorrow, which as a single parent with no car is very much needed, and obviously can't.

"I shan't be happy if I can't sort it this evening!"

One shopper said: "When will your app and website be working? Delivery tomorrow and need to finish my order!"

Some shoppers shared the website had started working for them again around 8:30pm.

User @beckyjtjt wrote: "My @tesco order is back. Big up Tesco IT, social media and call centre staff."

#contactcenterworld, @tesco

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.express.co.uk


About Tesco:
Company LogoTesco operates 2,291 stores around the world and employs 296,000 people. The company has grown from a domestic retailer to an International Group through its organic growth program. Tesco has a four part corporate strategy that includes the core UK business, non-food business, retailing services, and international operations.
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Today's Tip of the Day - The Experience

Read today's tip or listen to it on podcast.

Published: Wednesday, August 17, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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