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News : Outsourcer Ventrica Opens Second Site in Southend

#contactcenterworld, @ventrica

Southend-on-Sea, UK, Oct 25, 2017 -- Outsourced customer contact centre, Ventrica was celebrating as it hosted a Champagne reception to mark the official opening of its second site in Southend. The new 14,000sq. Ft. premises is close by to its existing contact centre in the town with both offices boasting stunning interiors and sea views. The new facility will immediately create 180 new jobs with further growth planned in the next two years.

Cllr Ann Holland, executive councillor for culture, tourism and the economy at Southend Borough Council, said: "Ventrica is a great story for the local area. We want businesses to be encouraged to set up in Southend-on-Sea, and we want to ensure that the conditions are in place for them to be able to flourish and expand all within the Borough. We are delighted they are doing just that as it is good for the local economy and will create jobs for local people."

Ventrica founder and managing director, Dino Forte commented, "After seven years we’ve come a long way from a standing start to become one of the town’s major private employers. The second centre forms part of our on-going strategy to support our sustainable growth moving forward, yet still maintain our family, medium-sized feel. In addition the second site dramatically improves our disaster recovery capability."

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The opening of the centre comes at the perfect time of year for the company as it enters one of its busiest times leading up to Black Friday and Christmas. During this period the outsourcer will be responding to customer requests on behalf of some of the World’s leading fashion retail brands across multiple contact channels from email through to webchat and social media.

Dino added, "The new space, which is still to be named, will immediately support the increase in business we have seen this year as well as provide us with additional capacity over the next couple of years. Everything we do is focused on looking after our people who in turn provide a great service to the end customers."

"What we feel we’ve achieved in the new centre is to break new ground when it comes to contact centre design. Drawing on the same values and philosophy of our original site the new centre retains the same airy and contemporary design but we’ve taken it to the next level with the very latest hi-tech furniture and technology, creating workspaces that set the standard in contact centre design."

Some of the highlights of the new centre characterised by Ventrica’s red and grey colourways include the striking ‘Ventrica welcome wall’, sleek Samsung, tower air- conditioning units, stylish meeting rooms & break-out areas, ultra-modern desks and the floor illumination that lines the length of the offices.

As well as nearly doubling its overall space the new facility that is spread across two floors offers customers super-resilience with two x 10 Gigabit fibre links and a 2 Gigabit line of sight wireless connection based on the roof of each building, linking the two sites.

#contactcenterworld, @ventrica 

Posted by Veronica Silva Cusi, news correspondent
Source: https://pressreleases.responsesource.com


About Ventrica Ltd:
Company LogoAt Ventrica we help businesses to increase revenue through direct sales, appointment setting and lead generation. We assist mainly “Blue Chip” organisations with B2B and B2C customer acquisition, retention and development. We also specialise in media response, both voice and email for companies advertising in both B2B and B2C environments, including press, DRTV, Radio, Web and other media.
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Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Thursday, October 26, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

4.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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