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News : Outsourcing Business Launch to Create Cardiff Jobs

#contactcenterworld

Cardiff, Wales, Nov 21, 2019 -- The launch of a new sales outsourcing business is expected to bring 100 jobs to Cardiff.

Rhino Contract Services was formed by Sian Pryce and Mark Cann.

It is based in The Maltings and will provide businesses with outsourcing support and virtual contact centre teams.

Pryce said: "Our principal proposition is aimed at enabling and supporting businesses to achieve success beyond expectations.

"Over the last 20 years I have led businesses to substantial growth by remaining agile, focused and driven. In this time, I have seen how challenging it can be to stay ahead of customer and regulatory demand.

"Through Rhino Contract Services we aim to change this, offering a scalable way for businesses to implement intelligent inbound and outbound solutions."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.insidermedia.com


Today's Tip of the Day - Assessing The Proposal

Read today's tip or listen to it on podcast.

Published: Friday, November 22, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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