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News : Outsourcing Firm Makes International Acquisition

#contactcenterworld, @heywoven, @bycquality

Swindon, England, Feb 20, 2020 -- A Swindon-based outsourcing adviser has acquired a South African quality assurance company.

Woven's acquisition of BYC Aqua Solutions was announced on Thursday 19 February.

Founded in 2002, Cape Town-based BYC Aqua Solutions specialises in outsourced quality, coaching and software services. It operates in and serves the UK, South Africa, Australia, Singapore and Indonesia.

"On behalf of the Woven leadership team, I would like to welcome Jackie Naughton and her team to the Woven family," said Cyril Molitor, chief executive of Woven.

"Under Jackie’s leadership, BYC Aqua Solutions has established itself as a highly respected business with global reach.

"We look forward to working with Jackie and the BYC Aqua Solutions team as we continue to grow and execute on our strategy."

Jackie Naughton, chief executive of BYC Aqua Solutions, said: "We are excited to be a part of the Woven family as we expand our portfolio, increase our geographic reach and continue to build our customer relationships."

Woven’s acquisition of BYC Aqua Solutions follows their recent acquisition of tPoint Solutions Limited.

#contactcenterworld, @heywoven, @bycquality

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.insidermedia.com

About Woven:
Company LogoWe’re redefining connected services. Why? Because the conventional outsourcing model is broken. Customers are not commodities and service is not a number on a balance sheet. This is a brand new approach. Where people matter and technology is intuitive.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

About BYC Aqua Solutions:
Company LogoBYC provides Outsourced Quality Assessment services to the call centre industry as well as license of our 'plug and play' QA and Coaching reporting tool
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Competitions

Read today's tip or listen to it on podcast.

Related Editorial

More Editorial From Woven

Published: Friday, February 21, 2020

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2020 Buyers Guide
Get Listed
Customer Relationship Management

 
1.) 
Alliance Infotech Pvt Ltd

alliance Infotech (P) Ltd. is an ISO 9001:2008 certified company and OEM having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-Centers. We have established technical relationship with leading component providers as a Digium Select partner, Sangoma, Microsoft Certified Partner and Dialogic amongst others.
2.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities
3.) 
Commence Corporation

Commence CRM
Comprehensive solution for automating sales, marketing, customer service ticketing and project management.
PH: 732-380-9100
4.) 
eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.
5.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.
PH: 96386615
6.) 
NetHunt CRM

NetHunt CRM
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.

Core Functionality:
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.
7.) 
Noetica

Synthesys™
A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.
PH: +44 345 0181 070
8.) 
Vads

Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

Benefits :
- Help to see 360 degrees of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and scheduling are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.
PH: 0217991445
9.) 
TrendzAct

Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
PH: 3854343250
 

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