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#contactcenterworld, @heywoven, @bycquality
Swindon, England, Feb 20, 2020 -- A Swindon-based outsourcing adviser has acquired a South African quality assurance company.
Woven's acquisition of BYC Aqua Solutions was announced on Thursday 19 February.
Founded in 2002, Cape Town-based BYC Aqua Solutions specialises in outsourced quality, coaching and software services. It operates in and serves the UK, South Africa, Australia, Singapore and Indonesia.
"On behalf of the Woven leadership team, I would like to welcome Jackie Naughton and her team to the Woven family," said Cyril Molitor, chief executive of Woven.
"Under Jackie’s leadership, BYC Aqua Solutions has established itself as a highly respected business with global reach.
"We look forward to working with Jackie and the BYC Aqua Solutions team as we continue to grow and execute on our strategy."
Jackie Naughton, chief executive of BYC Aqua Solutions, said: "We are excited to be a part of the Woven family as we expand our portfolio, increase our geographic reach and continue to build our customer relationships."
Woven’s acquisition of BYC Aqua Solutions follows their recent acquisition of tPoint Solutions Limited.
#contactcenterworld, @heywoven, @bycquality
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.insidermedia.com
About Woven:
We’re redefining connected services.
Why? Because the conventional outsourcing model is broken.
Customers are not commodities and service is not a number on a balance sheet.
This is a brand new approach.
Where people matter and technology is intuitive.
About BYC Aqua Solutions:
BYC provides Outsourced Quality Assessment services to the call centre industry as well as license of our 'plug and play' QA and Coaching reporting tool
Published: Friday, February 21, 2020
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