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News : Outsourcing Group Moves to Pacify Spooked Investors

#contactcenterworld, @ccapph

Manila, Philippines, Sept 29, 2016 -- The Contact Center Association of the Philippines (CCAP) assuaged concerns raised by foreign investors engaged in outsourcing activities in the Philippines, assuring them it’s "business as usual."

CCAP president Benedict Hernandez said the group was asked about the current political situation in the Philippines, prompting it to issue a communiqué to members.

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"[We] said there has been no change in policy here. It’s business as usual for us and there are, so far, no travel advisory changes among business process outsourcing companies and clients,"

He said members specifically raised concerns on the declaration of a state of lawlessness, which President Duterte announced following the explosion at a Davao City night market that claimed the lives of 14 last Sept. 3. The declaration also cited the administration’s ongoing war against illegal drug trade.

The latter has been heavily criticized abroad, prompting Duterte to tell world leaders to stay out of the country’s affairs. But the political climate talk has caught on among investors, pushing the peso to its lowest in seven years last Monday.

"We just issued the content of that proclamation, which also assures the protection of civil rights… For now, we don’t see any impact (of these concerns) on the contact center sector, but we just need to make sure that the companies are aware of what’s happening," Hernandez said.

He said the Philippines continued to attract foreign outsourcing and offshoring companies, as evident in the attendance of some 100 prospective locators at the 11th International Contact Center Conference Expo.

#contactcenterworld, @ccapph

Posted by Veronica Silva Cusi, news correspondent
Source: http://business.inquirer.net


About Contact Center Association Of The Philippines:
Company LogoThe Contact Center Association of the Philippines (CCAP) is the official organization of outsource contact center service providers in the country.
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Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Monday, October 3, 2016

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2020 Buyers Guide Training

 
1.) 
CTCOMM

Call Centers
Contact Centers
Admin Training
Supervisor Training

2.) 
Davis-Mayo Associates

"Service Excellence" Customer Service Training
Live onsite training for your teams. Experienced by more than 450,000 people in 48 US states and 18 countries. No-nonsense approach by our experts with field-test content customized to your situation and using your scenarios.

3.) 
Lieber & Associates

Training Executives, Managers, Supervisors, and Reps
Lieber & Associates provides training for all levels of the contact center team. The firm customizes its off-the-shelf trainings to meet your specific company needs,

Executive and manager sessions address topics such as customer experience, metrics, technology, AI, and video calls. Supervisor sessions train your leaders to better coach and motivate reps. Phone staff modules include sessions on customer service, order-taking, cross-selling, handling difficult calls, phone "soft skills," and more.
PH: +1-773-325-0608

4.) 
Manitoba Customer Contact Association

Making Training and Development Part of Your Corporate Landscape

Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.

Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.

Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train...
(read more)
PH: 204-975-6468

5.) 
Orion Learning Services Inc.

Learning & Development
Learning & Development for Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158
 

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