News : Top 10 Emergency Calls for 2015
Vancouver, BC, Canada, Dec 29, 2015 -- British Columbia's emergency dispatch and 911 call centre has put together a top 10 list for 2015 -- and you don't want to be on it.
E-Comm, which handles emergency calls for 24 B.C. cities, towns and districts while dispatching 33 police and fire departments, has released the 10 most outrageous calls received by staff this year.
These ranged from requests to fish a basketball out of a tree to complaints of one roommate using another's toothbrush.
An exasperated parent even called to report her son would not put on his seatbelt.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
But E-Comm spokesperson Jody Robertson says the most frivolous 911 call came from a man who wanted the phone number for a local tire dealership.
Almost 3,400 calls flow through E-Comm every day and Robertson hopes this year's top 10 list of bad calls spreads the message that 911 dispatchers must focus on emergencies and can't take time to manage situations that don't immediately threaten lives or property.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - First Contact
More Editorial From E-Comm 9-1-1
About E-Comm 9-1-1:
E-Comm 9-1-1 is a multi-municipality agency that provides emergency communications operations for the region of southwest British Columbia. The company coordinates 9-1-1 service for police, fire, and ambulance service, providing call-taking and dispatch services for multiple agencies in the Lower Mainland area. E-Comm's service area covers Metro Vancouver (from Lions Bay to Langley), the Sunshine Coast Regional District, south Squamish-Lillooet Regional District and the Whistler-Howe Sound area serving a population of more than two million residents. The company provides call-taking for all participating municipalities, transferring incoming calls to the appropriate agency. Furthermore, E-Comm provides dispatch services for eleven police departments and nineteen fire departments.
About Millennium1 Solutions:
Millennium1 Solutions (Millennium Process Group Inc.) is a leading Canadian Business Process Outsourcing (BPO) solutions provider with a solid track record of providing end-to-end B2B2C solutions for its customers and their clients. Headquartered in Toronto, Ontario, Canada, Millennium also has Ontario offices in Ottawa and Orangeville, as well as Atlantic Canada facilities in Saint John (NB) and Bridgewater (NS). With the addition of their new Texas location, Millennium will have over 2000 employees.
Published: Wednesday, December 30, 2015
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...