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News : Over 100 Jobs at Risk at InterContinental Hotels Group in Brierley Hill

#contactcenterworld, @ihg

Brierley Hill, England, Jan 18, 2017 -- More than 100 jobs are believed to be under threat at the InterContinental Hotels Group in Brierley Hill.

It is believed workers are being consulted over plans to relocate the IHG call centre off Dudley Road to Europe.

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An IHG spokesperson confirmed a consultation with staff was under way at the Brierley Hill site but would only say: "We’re constantly looking into ways to improve our services to guests.

"Recently this has involved taking a number of steps to improve our call centre services, including changing to a new provider in Europe with a higher number of native speakers.

"As part of a wider conversation around improving our operational efficiencies across our central reservation services we have entered into a consultation process with our UK CRO operation."

Amanda Gearing, senior organiser for the GMB Birmingham and West Midlands region, said the union would be supporting its members at the Brierley Hill site through the consultation process and added: "We’re devastated by the news. Nobody wants to hear about job losses particularly in the West Midlands."

#contactcenterworld, @ihg

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.dudleynews.co.uk


About IHG:
Company LogoIHG is an international hotel company whose goal is to create Great Hotels Guests Love. We have more guest rooms than any other hotel company in the world - that's rooms in more than 4,150 hotels across nearly 100 countries. Our guests book over 160 million stays in IHG hotels every year. You can depend on our 7 great brands for a hotel that suits your travel needs or tastes. We also provide Priority Club Rewards - the world's largest hotel loyalty program.
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Today's Tip of the Day - Getting The Marketing Message Right

Read today's tip or listen to it on podcast.

Published: Friday, January 20, 2017

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2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 

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