News : Over 100 Jobs at Risk at InterContinental Hotels Group in Brierley Hill
Brierley Hill, England, Jan 18, 2017 -- More than 100 jobs are believed to be under threat at the InterContinental Hotels Group in Brierley Hill.
It is believed workers are being consulted over plans to relocate the IHG call centre off Dudley Road to Europe.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
An IHG spokesperson confirmed a consultation with staff was under way at the Brierley Hill site but would only say: "We’re constantly looking into ways to improve our services to guests.
"Recently this has involved taking a number of steps to improve our call centre services, including changing to a new provider in Europe with a higher number of native speakers.
"As part of a wider conversation around improving our operational efficiencies across our central reservation services we have entered into a consultation process with our UK CRO operation."
Amanda Gearing, senior organiser for the GMB Birmingham and West Midlands region, said the union would be supporting its members at the Brierley Hill site through the consultation process and added: "We’re devastated by the news. Nobody wants to hear about job losses particularly in the West Midlands."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - A Welcome Call
More Editorial From IHG
IHG is an international hotel company whose goal is to create Great Hotels Guests Love. We have more guest rooms than any other hotel company in the world - that's rooms in more than 4,150 hotels across nearly 100 countries. Our guests book over 160 million stays in IHG hotels every year. You can depend on our 7 great brands for a hotel that suits your travel needs or tastes. We also provide Priority Club Rewards - the world's largest hotel loyalty program.
Published: Friday, January 20, 2017
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.