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News : Over 1,000 New Jobs Created as Sigma Connected South Africa Accelerates Growth

#contactcenterworld

A South African business outsourcing company has created over 1,000 new jobs following a number of large client wins as well as growth from existing clients.

Western Cape based Sigma Connected Group, which offers a blend of offshore and onshore ‘white label’ contact centre services across the energy, water, retail and financial services sectors, has filled almost 1,300 vacancies during 2021 to manage the influx of new contracts.

Over 60% of the new hires have come from disadvantaged backgrounds and communities in Western Cape.

The company, which is part of the Johannesburg-headquartered Digicall Group, has also confirmed hundreds of additional contact centre and management roles will be added in 2022 with the business looking to expand beyond its Western Cape offices in Diep River and Retreat.

David Neale, managing director at Sigma Connected South Africa said: "Despite the global pandemic we have focused on bringing more employment opportunities over the past 12 months. A variety of new contract wins and organic growth from existing clients, for both South African and international clients, has meant us rapidly accelerating those employment plans.

"We are delighted to add almost 1,300 new people to our teams in Western Cape. They have been fully trained over an intensive three-week period which we hope gives them new life skills and experiences.

"The fact that we have managed to take on hundreds of hugely talented people from disadvantaged backgrounds makes the recruitment drive all the more special, not forgetting being able to promote over 70 people into leadership and support roles this year alone.

"We work very closely to the impact sourcing model which enables large businesses like us to source talent locally and ultimately, help struggling communities to thrive and develop. We hope that gives something back to communities across Western Cape."

Mr Neale added that Sigma is also working with South African young employment initiative, Shadow Careers, helping to provide work opportunities for excluded and unemployed people aged between 18-34. Over 20 new employees have joined Sigma through Shadow Careers in November alone.

Franco Cotumaccio, Chief Executive Officer and Co-founder of Shadow Careers commented: "The true spirit of partnership that Sigma Connected has brought to the [Shadow Careers] programme has delivered exceptional results, not just from the outset but through the smooth transition of young people into their business where they supported and nurtured them to become part of the Sigma family."

20 new jobs were also added by Sigma in Johannesburg as we continue to grow our geographical footprint.

#contactcenterworld


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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About Sigma Connected Group:
Company LogoProvider of contact centre services, Sigma Connected
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Tuesday, November 30, 2021

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2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
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