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News : Over 11,600 Online Harassment Cases Reported to Digital Rights Body

#contactcenterworld, @digitalrightspk

Islamabad, Pakistan, May, 2022 -- The Digital Rights Foundation (DRF) said its helpline received 11,681 online harassment complaints in the last five years.

Releasing its first five-year online harassment report, DRF said in 2021 the helpline received 4, 441 cases with an average of 370 cases per month with a significant rise between March and September.

The report highlights data collected by the helpline on cases of online harassment where it stems from and the helpline’s intervention to help individuals facing online violence.

Founded in 2012, DRF focuses on information and communication technology to support human rights, inclusiveness, democratic processes and digital governance. It works on issues of online free speech, privacy, data protection and online violence against women.

The report contains recommendations for policymakers and law enforcement agencies (LEAs) along with stories of women journalists and the abuse they’ve faced online.

The cyber harassment helpline was launched on December 1, 2016, and is the region’s first dedicated helpline addressing online violence with gender-sensitive, confidential and free services.

The helpline provides legal advice, digital assistance and basic psychological assistance through a proper referral mechanism.

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The toll-free number (0800-39393) is available from Monday to Sunday (9am till 5pm) and extends its services over email and social media platforms.

Nighat Dad, the executive director of DRF, said the pace at which the cases of cyber harassment were increasing was alarming and must serve as a wake-up call for us to take appropriate action to make the internet a safe and equal space for everyone.

"All key players need to take measures for structural change to combat online harassment," she added.

The report stated that 68 per cent of the calls received were by women while 30pc were by men and one per cent by gender minorities.

The most frequently mentioned platform in case of harassment was Whatsapp followed by Facebook.

Cyber harassment helpline manager Hyra Basit noted in the report that greater emphasis needs to be placed on awareness-raising and proactive reforms in order to maintain a safe environment for all minority communities so that they continue to benefit from the many advantages that the online world has to offer.

The helpline data also indicated that 893 complaints received on the helpline in the year 2021 were of blackmailing whereas 727 cases on the helpline were of the non-consensual use of images.

The report also included a set of recommendations for policymakers and law enforcement agencies regarding online violence and its reporting in the country.

DRF calls for release of an official report every six months in accordance with Section 53 of Prevention of Electronics Crimes Act (Peca) and its accessibility to the public.

For LEAs, the helpline recommends greater mechanisms to deal with cases in foreign jurisdictions which has also been mentioned in Section 1(4) of Peca.

The report also calls for greater assurance of confidentiality as a prerequisite for reporting as mentioned under Rule 9 of the Peca rules by the Federal Investigative Authority (FIA).

#contactcenterworld, @digitalrightspk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.dawn.com


Today's Tip of the Day - Auto Attendant Options

Read today's tip or listen to it on podcast.

Published: Tuesday, May 24, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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