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News : Over 2.47 Lakh Calls Registered by Government's Helpline for Women from Apr-Jun 2020

#contactcenterworld

New Delhi, India, Feb 11, 2021 -- Over 2.47 lakh phone calls were registered by the government's women helpline from April to June last year when the country was under lockdown due to the coronavirus pandemic, the Women and Child Development Ministry said.

From March 25, 2020, till May 31, 2020, the country was under complete lockdown due to COVID-19, and the unlock procedure was started from June 2020.

In a written response to a question in Rajya Sabha, Women and Child Development Minister Smriti Irani said the scheme of 'Universalisation of Women Helpline (WHL)' through toll free number 181 is operational in 33 states and Union Territories.

"As per the information received from states/UTs, during the period between April 2020 to June 2020, over 2.47 lakh calls were registered in WHLs," she said.

The helpline aims to provide emergency and non-emergency referral and information service to women affected by violence and in distress.

The WHLs work in coordination with the One-Stop Centres (OSC) established in 700 districts across the country.

These OSCs facilitate a range of integrated services under one roof such as police facilitation, providing legal aid and legal counselling, medical aid, psycho-social counselling and temporary shelter.

In response to another question, Irani said the National Commission for Protection of Child Rights (NCPCR) received 354 complaints through the POCSO e-Box during the last three years, i.e., 2017-18, 2018-19, 2019-20 and the current year 2020-21 (till January 31, 2021).

#contactcenterworld

Veronica Silva Cusi, news correspondent
Source: https://www.newindianexpress.com


Today's Tip of the Day - Information Gathering Saves Your Company …

Read today's tip or listen to it on podcast.

Published: Friday, February 12, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Workforce Management

 
1.) 
Alvaria

Alvaria Workforce
Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.

2.) 
Alvaria

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.

3.) 
Calabrio

Calabrio ONE
Calabrio ONE offers contact centres the complete toolset to unlock the tremendous value buried within customer interaction data and use it to transform the entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed—in the cloud, on-premises, or in a hybrid environment.

Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward.

4.) 
eGain Corporation

eGain Solve
Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. You can sell smarter, serve better, and know more.

5.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.

6.) 
Pointel

Genesys Workforce Management
WFM Voice Self-Service allows agents and supervisors to access and update workforce management information from any telephone. Leveraging the Genesys Voice Platform and its open standards-based techonologies such as VoiceXML, robust applications can be developed to provide "anytime, anywhere" access to WFM planning and scheduling and real-time fuctions. These valuable additions to the standard WFM solution can be tailored to meet the unique needs of the contact center.

WFM Voice Self-Service can be deployed either in enterprise premises or hosted in a service provider's network.

If the client is a Genesys Voice Platform customer, they can run WFM Voice Self-Service on the Genesys Voice...
(read more)

7.) 
Vads

VADS Workforce Management
VADS Workforme Magaement is a smart tools that gives connectivity to the workers while working remotely. An intelligent workforce management system that aims to improve operation efficiency with the end goal to provide first.
 

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