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News : Over 3,000 Mums and Dads Calling Parental Helpline Every Year

#contactcenterworld

Cork, Ireland, Sept, 2018 -- Over 3,000 mums and dads are calling a dedicated parental helpline every year.

Parentline is a confidential service for anyone who needs non-judgemental support or guidance.

The volunteer-led resource, which operates five days a week, is looking for more people to join their team.

CEO of Parentline Rita O'Reilly says they're looking for good listeners to volunteer.

"The main thing is to be a good listener because what you want to do is give the time to the parent and just hear what they're saying and reflect back on what they're saying."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.irishexaminer.com


Today's Tip of the Day - Think About Demotivating Your Staff

Read today's tip or listen to it on podcast.

Published: Thursday, September 27, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 

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