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News : Over 600 Jobs At Stake as Bet Firms Shut

#contactcenterworld, @SportPesa

Nairobi, Kenya, July, 2019 -- Hundreds of jobs are on the line as the government intensified its crackdown on betting companies, with the Interior ministry ordering the arrest of any players caught operating without licences. Sources within the betting industry revealed that the 27 affected firms were considering laying off staff starting next week.

A source at SportPesa who spoke on condition of anonymity said that as many as 600 members of staff could be laid off starting Monday.

"Approximately 400 employees at our call centre will be affected as well as 100 technical staff based at Sameer Business Park on Mombasa Road. Also at risk are at least 60 marketing staff spread across the country and up to 40 managers," the source revealed.

Mobile phone companies Friday blocked playbill numbers of 27 betting firms, stopping any more deposits in their mobile wallets on a day the Interior ministry ordered the arrest of any players who operated without licences.

An attempt by the Saturday Nation to deposit money in one of the firm’s account hit a snag after the mobile companies effected the directive by the betting control board to block the playbill numbers of 27 firms whose licences are yet to be renewed.

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"Failed. Dear Customer, this Paybill is unavailable due to the government directive to suspend Betting Paybill numbers. Kindly contact your Betting Company," a message from Safaricom said. On Thursday, the Betting Control and Licensing Board (BCLB) gave gamers 48 hours to withdraw their money before the government shuts down the pay bill numbers. This deadline expires Saturday.

It has also emerged that the State is using taxes as an excuse to shut down the betting companies given that tax conflicts are always resolved by the Kenya Revenue Authority (KRA) and the affected firm. If they are unable to resolve the matter, the parties can make complaints to a tribunal.


To escalate the matter, Interior CS Fred Matiang’i yesterday directed regional police commanders to arrest owners of betting firms operating in their regions without licences.

"We have agreed that any of these people operating in your jurisdiction should show you a licence from the board," said the CS during a ceremony to hand over 23,990 Administration Police officers and Anti-Stock Theft Unit to the Kenya Police Service.

The CS said if the firms do not have a licence, they are engaging in crime.

"Get hold of them and let them meet with the law so that we can create an orderly environment," said Dr Matiang’i.

SportPesa said it was extremely disappointed by the ‘malicious actions’ by the betting board to block its payment systems despite the existence of a court order.

"This is the latest in a series of abrupt measures from BCLB that only serve to discourage and disrupt business. The prejudicial process that has been followed by the regulator has the potential to drive the industry underground as well as have far-reaching repercussions on the social and economic agenda of the country," the firm said in a statement.


Other firms, among them Betin and Mozzabet, also said they had complied with all tax obligations.

The shutdown affects 12 million betting accounts, according to Safaricom, with SportPesa and Betin among the biggest losers.

#contactcenterworld, @SportPesa

Posted by Veronica Silva Cusi, news correspondent

About Sportpesa:
Company LogoPevans East Africa Ltd., better known as Sportpesa, is a sports gaming company in Kenya
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Today's Tip of the Day - Faxes Into Your Contact Center

Read today's tip or listen to it on podcast.

Published: Tuesday, July 16, 2019

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2021 Buyers Guide Recording


ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
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Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608


Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
PH: 561-952-2600

Nuxiba Technologies

Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!


Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

PCS Software

Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.

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