News : Ozarks Electric Selects Noble to Improve Customer Experience
Atlanta, GA April 19, 2018 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, announced that Ozarks Electric Cooperative has selected the Noble Enterprise Contact Center Solution to help enhance the customer experience of their electrical service members and subscribers of OzarksGo, the telecommunications subsidiary of Ozarks Electric, as they roll out their all-fiber gigabit Internet and HDTV and telephone services to Northwest Arkansas and Northeast Oklahoma.
Steven Bandy, Vice President of Member Relations for Ozarks Electric Cooperative with more than 20 years of utility experience, said, "We are excited about the potential of the Noble technology platform to help us enhance performance in first contact resolution, handling time and customer satisfaction. I am confident that we are in good hands with the Noble team."
Ozarks Electric will deploy the Noble Enterprise Contact Center Solution, including Blended Inbound and Outbound voice and email communications with Multi-session Agent support, Interactive Voice Response and Interactive Messaging, and ShiftTrack Workforce Management. The Noble platform will be supporting the Cooperative’s agents in their four locations, including Fayetteville and Springdale, Arkansas, and Stillwell and Westville, Oklahoma.
The Noble upgrade will pair with additional telephone and system improvements planned by Ozarks Electric Cooperative in the coming year. All of these improvements combined with utilizing the subsidiary OzarksGo and their broadband services will streamline and heighten the overall customer experience.
"As a leader in inbound and outbound omnichannel contact management, companies look to Noble to deliver first-class customer interactions," said Chris Hodges, Senior Vice President of Sales and Marketing for Noble Systems. "We are pleased to be Ozarks Electric’s technology partner and are excited to support its agents with the tools to deliver a consistent, high-quality brand experience across communication channels, helping them take their customer engagement to the next level."
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About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.
Published: Friday, April 20, 2018
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