#contactcenterworld, @ozonetel_kookoo
Milpitas, CA, USA and Hyderabad, India, July 23, 2018 -- Cloud Telephony Systems provider Ozonetel launched a new Omnichannel service widget - KOOKOO Interactive Assistant. The widget enables web visitors to place one-click, VOIP calls from the website. It runs a parallel chat session concurrently with the voice call.
"Customers and agents use the parallel chat to exchange details that are frustrating to spell out over the phone. This includes names, email ids, links and booking ids," Murthy Chintalapati, Founder and Chief Executive Officer, Ozonetel, explained. "It promises a smoother customer experience, and helps close transactions two times faster."
....NOTE - content continues below this message
INVITATION
We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
"Businesses also cut costs on toll-free bills. We estimate that contact centers can cut costs by 50%, within two years of adoption." Murthy adds.
Chaitanya Chokkareddy, Chief Innovation Officer, Ozonetel, says: "Our Interactive Assistant closes the debate on live chat versus voice support. It combines both platforms to create a truly responsive, mobile-first experience. We've bundled features to benefit both sales and customer support."
"The KOOKOO Interactive Assistant is in keeping with our desire to continuously innovate," Chokkareddy continued. "Early this year, we rolled out bots and artificial intelligence capabilities to further improve B2C customer engagement. We will soon extend the AI capabilities to improve self-service options on the widget too."
KOOKOO Interactive Assistant is supported by the KOOKOO Platform and KOOKOO CloudAgent. The Cloud contact center software at the backend ensures advanced calling features, automatic call distribution, skill hunting and visual IVR. Integration with all leading CRMs and Ticketing solutions including Zendesk, Zoho, Salesforce, Freshdesk, and Hubspot -ensures automatic capture and retrieval of caller details.
#contactcenterworld, @ozonetel_kookoo
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Ozonetel Systems:
Ozonetel Systems is a Hyderabad-headquartered cloud telephony services firm.
Published: Tuesday, July 24, 2018
| 1.) |  Branches Improves customer experience by helping find the agent the right information within a click. |
| 2.) |  Combining unmatched experience and specialised skills across more than 40 industries and business functions, Abacus works at the intersection of business and technology to help organisations meet their key priorities and create sustainable value for their stakeholders. Headquartered in the United Kingdom and offices in the United Arab Emirates, the Kingdom of Saudi Arabia, Pakistan and Egypt, Abacus has more than 800 global customers and over 2800 customer-focused employees working in 30+ countries. We offer the following services: Business Process Outsourcing Customer Experience and Customer Relationship Management Enterprise Resource Planning AI & Robotic Process Automation API M... (read more) |
| 5.) |  Contact Center Observation Services Remote Contact Center Monitoring Programs - Working closely with your staff every day can often take complete objectivity out of the picture when trying to evaluate quality and agent performance. Telephone/Email/Chat Mystery Shopping - A well-planned mystery shopping program can yield invaluable data about how your customers view the quality of your contact center service interactions. Competitor Analysis - ARC Competitive Analysis Programs are designed to objectively compare your company with your competition. Customer Satisfaction Surveys - ARC’s Customer Satisfaction Survey programs are designed to provide you with an objective measuring tool for gauging the level of customer sa... (read more) |
| 10.) |  CFront for Digital Communication Channels CFront by Comsys is a state-of-the-art application that enriches contact centers with digital communication and collaboration capabilities. CFront is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms and connects them with all the major communication channels. Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspe... (read more) |
| 13.) |  Consilium UniRSM™ Many contact centers are providing critical services in these challenging times, with agents not only having to handle new customer situations, but also with agents often working alone from home without the face-to-face support of their supervisors and managers, who may also be working remotely. Trained and proficient agents translate into happy customers, with monitoring and coaching playing an important role in developing agents’ abilities. Consilium UniRSM™ is a perfect solution for this, where supervisors can perform real-time quality monitoring and coaching by dialing in from any phone with secure, role-based access. Has your contact center moved to Cisco Jabber softphones for agents,... (read more) |
| 15.) |  V-Person™ Creative Virtual's V-Person virtual agent/chatbot technology and V-Person Live Chat™ bring together humans and AI to create conversations with customers and employees across touchpoints in a seamless, personalised way and at large scale. V-Person conversational AI solutions can be deployed across any channel (web, mobile, social media, messaging apps, voice, IVR, smart speakers, kiosks, contact centre, HR, service desk) in over 35 languages. V-Person virtual agent/chatbot and live chat implementations are underpinned by V-Portal™, our knowledge management, workflow management and business intelligence orchestration platform. We use a hybrid approach of natural language processing (NLP),... (read more) |
| 16.) |  CROSSCRM.CX Cross CRM is powered by Customer-Square,french firm specializing in customer-relationship and contact centers, since 2008 we help companies with a large customer capital to maintain, and develop. Originally for our own needs, the CRM analytics services and Quality Monitoring provided by Customer-Square, we began to put CROSS-CRM.COM on the market in 2013. CROSS-CRM manages daily interconnection with your CRM tools to centralize data and analyse CX on all channels, and is able to provide deep analytics insights. The platform also provides Quality Monitoring, Speech Analytics and Survey tools to get a 360 view of your customer interactions. We ended this features list in 2008 by add... (read more) |
| 17.) |  Engage To Influence Customer Touch Point specialises in long-term and instant impact customer experience solutions for organisations worldwide, providing the tools and support they need to deliver effortless customer experiences. We are also the brand behind the powerful Engage to Influence™ methodology, which sits at the core of every single customer project. By delivering real-time customer insight; designing customer journeys to positively influence behaviour; and implementing end-to-end technology solutions that provide a seamless experience across all channels, we enable our clients to improve customer experiences and reduce cost of contact at the same time. Our solutions include: • Contact Cen... (read more) |
| 20.) |  eGain Virtual Assistant™ eGain Virtual Assistant™ is a lifelike, conversational virtual agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. A user simply chats with the virtual assistant (also called virtual agent or chatbot) like they would with any human agent. The chat bot understands not only the words but also the intent, thanks to a portfolio of AI technologies, including machine learning and reasoning. It acts like a guide, helping customers navigate the website and taking them to the relevant place. The VA provides answers to customer queries, even helping in shopping decisions. At any point, it can seamlessly esca... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall