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News : Ozonetel Integrates with Freshworks

#contactcenterworld, @ozonetel_kookoo, @freshworksinc

New York, NY, USA and Hyderabad, India, Oct, 2018 -- KOOKOO, the plug & play contact center software from Ozonetel, a  Contact Center as a Service provider (CCaaS), announced its latest integration with Freshdesk Mint. Freshdesk Mint was released by Freshworks, formerly Freshdesk, in September 2017. The integration will be launched at Freshdesk's annual conference Refresh18 on October 10-11, New York.

Rajiv Ramanan, Head - Freshworks Marketplace and Technical Partnerships, spoke about the integration, "Ozonetel has had a long relationship with Fresh works. Their CTI integration with Freshdesk has helped many of our clients get the contact center tools they needed within their Freshdesk window. We are confident that this new integration will deliver the same dependable results."

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"With a good telephony integration, businesses can deliver far more intelligent, personalized customer experience," says Prashanth Kancherla, VP-International Business, Ozonetel Communications, "Our integration gives current users, and those planning their upgrade to Freshdesk Mint- advanced contact center features from within their Freshdesk window."

"Customers hate having to repeat themselves to customer support centers. In fact, although this was the biggest customer complaint in the March 2018 CCW report, yet 54.9% contact centers still do not allow customers to move between channels without repeating information," explains Prashanth. "Our integration tackles this issue by giving agents easy access to all caller details and previous history. Agents can individualize their scripts, deliver a better experience and resolve problems faster."

Talking about the advanced contact center features, he adds, "Our integration allows us to create intelligent IVR systems for our clients. This may include self-service options or better call routing options. We also provide a number of reporting features that let management keep a track of agent performance, abandoned calls, missed calls and queue performance."

#contactcenterworld, @ozonetel_kookoo, @freshworksinc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Ozonetel Systems:
Company LogoOzonetel Systems is a Hyderabad-headquartered cloud telephony services firm.
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About Freshworks:
Company LogoFreshworks provides organizations of all sizes with SaaS solutions that make it easy for customer support, sales and marketing professionals to communicate effectively with customers for better service while also collaborating with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks' headquarters are located in San Bruno, Calif.
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Today's Tip of the Day - A Nice Treat

Read today's tip or listen to it on podcast.

Published: Friday, October 12, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 
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