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News : Ozonetel is Taking ChatGPT to Contact Centres

#contactcenterworld, @ozonetel_kookoo

Hyderabad, India, May 1, 2023 - Ozonetel, a cloud-based telephony solution provider, is now enabling contact centres with OpenAI’s ChatGPT and other generative AI tools. The large language model will bring in more efficiency to contact centres and in turn enhance customer experience, the company said.

Ozonetel’s ChatGPT-enabled contact centers will help to eliminate random sampling and manual errors. 

ChatGPT-powered contact centers can also provide customers accurate, contextual and human-like conversations with voice bots and chatbots. Repetitive tasks and common queries can be automated at scale, the company said. It added that this in turn will drive customer experience by helping agents navigate complex issues with real-time insights.

#contactcenterworld, @ozonetel_kookoo

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.techcircle.in


About Ozonetel Systems:
Company LogoOzonetel Systems is a Hyderabad-headquartered cloud telephony services firm.
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Today's Tip of the Day - Make Training Fun

Read today's tip or listen to it on podcast.

Published: Tuesday, May 2, 2023

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Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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