#contactcenterworld, @ozonetel_kookoo, @google
Hyderabad, India, May, 2021 -- Ozonetel, India’s provider of on-demand cloud communication/telephony solutions, has recently integrated with Google to launch Google’s Business Message on its Cloud Agent platform.
Ozonetel CloudAgent’s Google Business Message solution is a feature that enables businesses to chat with customers and prospects whenever they type in a business query on Google.
Typically prospects first search for a product or solution on Google, which leads them to the contact form on the business’ website. Cloud Agent’s newly launched conversation add-on now makes it possible to create a lead in the company’s CRM solution; this lead can then be followed up by the sales team. With this conversation, add-on prospects searching on Google can directly converse with a chatbot or live agent.
#contactcenterworld, @ozonetel_kookoo, @google
Posted by Veronica Silva Cusi, news correspondent
Source: https://indiaunicorn.com
About Ozonetel Systems:
Ozonetel Systems is a Hyderabad-headquartered cloud telephony services firm.
About Google:
Google Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies.
Published: Tuesday, May 25, 2021
| 2.) |  CallGuard, ChatGuard, Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot. A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details. CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents. ChatGuard makes payments in Chat PCI DSS compliant and... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall