Hyderabad, India, Aug 18, 2020 -- Hyderabad-based on-demand cloud communication and contact centre solution, Ozonetel is looking to more than double its annual recurring revenue (ARR) next year. The company that launched a WhatsApp solution for call centres, is looking to increase its ARR in next fiscal.
The new solution will give access to businesses to converse with their customers and solve issues by using WhatsApp thus reducing the burden on the manpower and increasing efficiency of the business. Other than just chatting with the customers, businesses can also provide location details, voice messages and chat in vernacular language using the solution developed by Ozonetel.
"We launched the solution a few days back and are piloting with four customers currently. Going ahead, we hope that at least 1,000 clients from our 1,500-client base use the platform by next year April. We are still in the beta stage with the solution and hope to launch it in October for our clients. Along with this solution and a growing interest in cloud-based contact centres among enterprises will help us more than double our ARR by next year," said Chaitanya Chokkareddy, chief innovation officer, Ozonetel.
Posted by Veronica Silva Cusi, news correspondent
About Ozonetel Systems:
Ozonetel Systems is a Hyderabad-headquartered cloud telephony services firm.
Published: Thursday, August 20, 2020
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