Hyderabad, India, Aug 18, 2020 -- Hyderabad-based on-demand cloud communication and contact centre solution, Ozonetel is looking to more than double its annual recurring revenue (ARR) next year. The company that launched a WhatsApp solution for call centres, is looking to increase its ARR in next fiscal.
The new solution will give access to businesses to converse with their customers and solve issues by using WhatsApp thus reducing the burden on the manpower and increasing efficiency of the business. Other than just chatting with the customers, businesses can also provide location details, voice messages and chat in vernacular language using the solution developed by Ozonetel.
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"We launched the solution a few days back and are piloting with four customers currently. Going ahead, we hope that at least 1,000 clients from our 1,500-client base use the platform by next year April. We are still in the beta stage with the solution and hope to launch it in October for our clients. Along with this solution and a growing interest in cloud-based contact centres among enterprises will help us more than double our ARR by next year," said Chaitanya Chokkareddy, chief innovation officer, Ozonetel.
Posted by Veronica Silva Cusi, news correspondent
About Ozonetel Systems:
Ozonetel Systems is a Hyderabad-headquartered cloud telephony services firm.
Published: Thursday, August 20, 2020
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Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
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Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :
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Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
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Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.
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A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.
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Custom Outsourced Solutions
Tru29 Solutions tailor fits a dialer solution that will truly suit your needs.
Voiptime Contact Center
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