News : Ozonetel Looks to Double Revenues Next Year

Hyderabad, India, Aug 18, 2020 -- Hyderabad-based on-demand cloud communication and contact centre solution, Ozonetel is looking to more than double its annual recurring revenue (ARR) next year. The company that launched a WhatsApp solution for call centres, is looking to increase its ARR in next fiscal.

The new solution will give access to businesses to converse with their customers and solve issues by using WhatsApp thus reducing the burden on the manpower and increasing efficiency of the business. Other than just chatting with the customers, businesses can also provide location details, voice messages and chat in vernacular language using the solution developed by Ozonetel.

"We launched the solution a few days back and are piloting with four customers currently. Going ahead, we hope that at least 1,000 clients from our 1,500-client base use the platform by next year April. We are still in the beta stage with the solution and hope to launch it in October for our clients. Along with this solution and a growing interest in cloud-based contact centres among enterprises will help us more than double our ARR by next year," said Chaitanya Chokkareddy, chief innovation officer, Ozonetel.

#contactcenterworld, @ozonetel_kookoo

Posted by Veronica Silva Cusi, news correspondent
Source: https://telanganatoday.com

About Ozonetel Systems:
Ozonetel Systems is a Hyderabad-headquartered cloud telephony services firm.

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Published: Thursday, August 20, 2020

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2023 Buyers Guide
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Computer Telephony Integration

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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

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AMC Technology

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Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.

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UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
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Enterprises are proactively working towards enhancing their Customer Experience (CX) strategy to optimize omnichannel interaction throughout the customer lifecycle. Consilium UniAgent™ is delivering this as a Connected Digital Experience, being at the center of the agent and customer interaction. The 8.0 release of UniAgent™ is designed to help organizations deliver intuitive, contextual and experience-driven customer service across voice and digital channels (chat, SMS and social media.)
As we enter the next stage of the global pandemic, contact centers are faced with the prospect of permanently allowing at least some of their agents to be Work-from-Home agents, without reducing the customer experience (CX.) UniAgent™ Mobile (UA™ Mobile) provides a mobile phone-based solution for Work-from-Home (WFH) agents, and can also be used from tablets or PC’s, all without the need for installing anything or requiring VPN.
UniAgent™ is now available in a cloud-hosted deployment model. Our choices of subscription-based or owned-license pricing gives the flexibility customers and partners need.
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Features and Benefits
• Automatic logging: Administrators and managers get Cisco CUIC reporting of all agent activity, and voice and non-voice contact activity is also saved to the CRM.
• Omnichannel federation: Support for voice, chat, email, and Universal Queue/UQ routing with Single-Sign-On supported
• One-click dialing: Agents need only to click on a phone number once in the CRM to place calls, saving time and removing the possibility of dialing wrong numbers.
• Pre-packaged integration: Allows pre-packaged integration between CRM’s and the Cisco Unified Contact Center solutions for fast, easy installation, and easy upgrades when Cisco Unified Contact Center and CRM product versions change.
• Full telephony functions: All telephony functions in the CRM agent desktop including phone control, caller identification, and screen pops
• Proven architecture: A robust, proven architecture that has been successfully deployed for governments and Fortune 500 companies since 2008.

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Ec2Traffic provides:

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It provides a set of tools that every contact center needs, over and above their vendor features.

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As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.

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