News : Ozonetel's CloudAgent Announces Partnership with Zendesk
New Delhi, India, Nov 13, 2017 -- Cloud communication company, Ozonetel announced an integration with cloud-based customer service software company, Zendesk.
"The integration brings about improved customer experience with support executive accessing customer data instantly," said CEO, Ozonetel Communications, CSN Murthy.
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"The enterprises can have complete contact center as a service at a fraction of the TCO they were spending before and improve customer satisfaction," added Murthy.
"Ozonetel's CloudAgent is recognised as a market innovator in offering contact centre solutions, while Zendesk is a market leader in building technologies that improve customer relationships. This unique partnership will help address the growing demand for contact centre solutions from companies trying to find better and improved ways of engaging with their customers, no matter where they are," said Country Sales Director, Zendesk India, KT Prasad.
#contactcenterworld, @OzonetelSystems, @Zendesk
Posted by Veronica Silva Cusi, news correspondent
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About Ozonetel Systems:
Ozonetel Systems is a Hyderabad-headquartered cloud telephony services firm.
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Tuesday, November 14, 2017
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