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News : P.I. Works Automates Telefónica UK’s 5G Network

#contactcenterworld

London, England, Feb 18, 2020 -- P.I. Works, a provider of AI Based Automated Network solutions, announced that its field proven 5G Centralized SON and 5G Performance Management solutions have been successfully deployed into Telefónica UK’s Network.

This project is an extension of the two organisations’ existing collaboration on network automation, which began in 2017. Following the nationwide deployment of P.I. Works’ Centralized SON on Telefónica UK’s 2G, 3G and 4G networks, the companies have agreed to expand their partnership to include the deployment of P.I. Works’ 5G network automation solutions. This marks an important step towards Telefónica UK’s commitment to realising Zero-Touch and Customer-Centric Network Operations.

The automated management of the 5G network allows Telefónica UK to optimise the roll out of new 5G sites to deliver network services efficiently and reliably. 

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Brendan O’Reilly, Chief Technology Officer at Telefónica UK, says: "Our customers are the first consideration in everything we do – and introducing self-organising technology into our 5G network is no different. Using customer insight is core to how we design, build and enhance our services, so introducing innovation that lets us optimise our 5G network based on customers’ real-time experience is a vital step forward in driving improvements. We were the first operator in the UK to introduce C-SON into our networks, and we’re delighted to be working with P.I. Works to lead the way on 5G C-SON now."

Basar Akpinar, CEO & Cofounder at P.I. Works, said: "P.I. Works and Telefónica UK share a similar vision of driving the evolution towards Zero-Touch Networks for superior customer experience and more intelligent network operations. P.I. Works’ integrated network management portfolio is instrumental in enabling this evolution and accelerating the 5G journey for Telefónica UK."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://piworks.net


About P.I. Works:
P.I. Works is the leading provider of AI-driven mobile network planning, management and optimization solutions. P.I. Works combines field-proven expertise with its award-winning product portfolio and services. These solutions empower Mobile Operators to accelerate network transformation, improve network quality and reduce network management costs on the way to 5G. P.I. Works has deployed its solutions at 49 mobile network operators in 36 countries. P.I. Works also plays an important role in the development of key standards that define the future of mobile networks.
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About Telefónica UK:
Company LogoTelefónica Czech Republic is a major integrated operator in the Czech Republic. It is now operating almost seven million lines, both fixed and mobile, making it one of the world's leading providers of fully converged services. The organization offers the most comprehensive portfolio of voice and data services in this country. It is paying special attention to the exploitation of the growth potential, particularly in the data and Internet sector.
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Today's Tip of the Day - Offer Voice As Well As Touch Tone (Part 2)

Read today's tip or listen to it on podcast.

Published: Wednesday, February 19, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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