#contactcenterworld, @noblesystems, @paceassociation

Atlanta, GA  October 21, 2020 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, is honored for its recent recognition by the Professional Association for Customer Engagement (PACE). The awards were presented earlier this month at the PACE ACX Virtual conference. Noble Systems was recognized for its contributions to the contact center industry in several areas, including the Technovation Award, Best of Show Award, and the Tim Searcy Award for Advocacy.

The Technovation Award, which recognizes innovation in products and services within the industry, was awarded to Noble Conversations Analytics Insight. Noble’s Insight solution provides deeper vision into customer interactions, so companies can continually improve quality and build a better customer experience. Insight’s Comparative Cloud and transcription engine make it easy to analyze interactions across all channels, allowing users to easily compare how their least productive agents are communicating in comparison to their most productive agents – helping them establish best practices to use on customer interactions to get the best possible outcome.



The Tim Searcy Award for Advocacy was awarded to Karl Koster, Noble Systems’ Chief IP Counsel and PACE Board Member. Named for the well-known PACE past-Chairman, the prestigious award recognizes a PACE member for their advocating efforts for companies that communicate via the contact center ethically and efficiently. The award carries Tim’s name and supports his legacy of activism, leadership, and education.

"Tim Searcy was the catalyst that established advocacy for PACE and for the contact center industry, and we enjoyed the relationship we established over the years," said Chris Hodges, Noble Systems’ SVP sales and marketing. "Tim was a tremendous public spokesperson through some of our industry’s most challenging times. Tim believed in, and encouraged others, to not just do good, but to represent good on behalf of the entire industry. We’re excited to have Karl Koster on our team, carrying out that same spirit and energy to promote and uplift the contact center community."

In a year when the traditional conference landscape was significantly impacted by the Covid-19 pandemic, organization hosts and exhibitors alike are having to find new ways to deliver content to their memberships and attendees. The Best of Show Award was presented to vendors for their exemplary use and adoption of PACE’s virtual conference platform to help create a valuable attendee experience.

#contactcenterworld, @noblesystems, @paceassociation