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News : PACE Commends Noble Systems for Contributions in Customer Engagement and Industry Advocacy

#contactcenterworld, @noblesystems, @paceassociation

Atlanta, GA  October 21, 2020 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, is honored for its recent recognition by the Professional Association for Customer Engagement (PACE). The awards were presented earlier this month at the PACE ACX Virtual conference. Noble Systems was recognized for its contributions to the contact center industry in several areas, including the Technovation Award, Best of Show Award, and the Tim Searcy Award for Advocacy.

The Technovation Award, which recognizes innovation in products and services within the industry, was awarded to Noble Conversations Analytics Insight. Noble’s Insight solution provides deeper vision into customer interactions, so companies can continually improve quality and build a better customer experience. Insight’s Comparative Cloud and transcription engine make it easy to analyze interactions across all channels, allowing users to easily compare how their least productive agents are communicating in comparison to their most productive agents – helping them establish best practices to use on customer interactions to get the best possible outcome.



The Tim Searcy Award for Advocacy was awarded to Karl Koster, Noble Systems’ Chief IP Counsel and PACE Board Member. Named for the well-known PACE past-Chairman, the prestigious award recognizes a PACE member for their advocating efforts for companies that communicate via the contact center ethically and efficiently. The award carries Tim’s name and supports his legacy of activism, leadership, and education.

"Tim Searcy was the catalyst that established advocacy for PACE and for the contact center industry, and we enjoyed the relationship we established over the years," said Chris Hodges, Noble Systems’ SVP sales and marketing. "Tim was a tremendous public spokesperson through some of our industry’s most challenging times. Tim believed in, and encouraged others, to not just do good, but to represent good on behalf of the entire industry. We’re excited to have Karl Koster on our team, carrying out that same spirit and energy to promote and uplift the contact center community."

In a year when the traditional conference landscape was significantly impacted by the Covid-19 pandemic, organization hosts and exhibitors alike are having to find new ways to deliver content to their memberships and attendees. The Best of Show Award was presented to vendors for their exemplary use and adoption of PACE’s virtual conference platform to help create a valuable attendee experience.

#contactcenterworld, @noblesystems, @paceassociation


About Noble Systems:
Company LogoNoble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.
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About Pace Professional Association:
Company LogoPACE is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer.
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Today's Tip of the Day - Team Names

Read today's tip or listen to it on podcast.

Published: Friday, October 23, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
PH: 561-952-2600

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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