News : Pacers Sports & Entertainment Drafts Mitel for Communications and Collaboration
Ottawa, Ontario, Canada, May, 2017 -- Mitel(R) (Nasdaq:MITL) (TSX:MNW), a global provider in enterprise communications, is helping Pacers Sports & Entertainment, the organization behind the Indiana Pacers, Indiana Fever, Fort Wayne Mad Ants and Bankers Life Fieldhouse, stay ahead of the game with a communications platform that improves staff connectivity and customer service.
The Mitel solution completely overhauls Pacers Sports & Entertainment's previous system, which could no longer keep pace with the growth of their business or allow them to quickly adapt and advance. With the new platform, employees can work from anywhere using a mobile device to seamlessly connect and collaborate and engage with clients. Simple-to-use features like presence, unified messaging and other capabilities further boost their productivity and speed decision making while offering a consistent user experience deskside or on the go.
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"We play to win whether it's on the court, in the field or behind the scenes operating the business and serving fans," said Ed Frederici, Chief Technology Officer, Pacers Sports & Entertainment. "The Mitel platform has proven up for the challenge. Since working with Mitel, our customer service scores have actually increased and we're looking forward to seeing that trend continue."
"High-performance organizations recognize the impact seamless communications and collaboration have on keeping employees productively engaged and customers highly satisfied," said Bob Agnes, EVP and President, Mitel Enterprise Division. "Mitel's solutions are designed to give them all the benefits of today's most innovative tools and a foundation for tomorrow's successful digital transformation."
Posted by Veronica Silva Cusi, news correspondent
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Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
Published: Wednesday, May 24, 2017
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