#contactcenterworld, @ringcentral

Belmont, CA, USA, March, 2018 -- RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications and collaboration solutions, announced that Pacific Dental Services (PDS), a dental support organization, has selected RingCentral to improve patient experience and improve communications among its distributed workforce. 

"Recognizing our disparate legacy systems could not effectively support our business growth, we decided to migrate to the cloud," said David Baker, SVP & CIO of Pacific Dental Services. "It became clear to us that RingCentral was able to support our transition to the cloud better than any other unified communications as a service provider. With RingCentral, our staff and patients are able to communicate in the ways they prefer, which for many, is via text and chat. We’re seeing our patients using RingCentral text messaging for enquiries that don’t need to be serviced via a phone call, translating to increased patient satisfaction."

Mike Miller, Digital Solutions Consultant at Sidepath said: "I was tasked to identify a truly holistic and scalable communications solution for PDS that not only replaced the existing legacy system, but also established an enhanced experience across all of the dental offices. As the recognized leader in cloud communications, RingCentral is the only provider to offer a unified solution across all modes of communication. Now, PDS is equipped to take its differentiated patient experience to the next level."

#contactcenterworld, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: RingCentral