News : Pag-IBIG Saves Money by Outsourcing Contact Center
Manila, Philippines, July 17, 2016 -- The Home Development Mutual Fund has saved money in operational expenses after contact centers were outsourced in December, it said in a statement.
HDMF said the Pag-IBIG Fund Contact Center became more accessible to members since the service officially began in partnership with business process outsourcing firm Teleperformance in December.
"With Teleperformance’s expertise in the BPO industry, the partnership between Pag-IBIG and Teleperfomance is another realization of the Pag-IBIG Fund mantra of bigger, better, faster," President and Chief Executive Officer Darlene Marie B. Berberabe was quoted in the statement.
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Monday, July 18, 2016