News : Pag-IBIG Saves Money by Outsourcing Contact Center
Manila, Philippines, July 17, 2016 -- The Home Development Mutual Fund has saved money in operational expenses after contact centers were outsourced in December, it said in a statement.
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HDMF said the Pag-IBIG Fund Contact Center became more accessible to members since the service officially began in partnership with business process outsourcing firm Teleperformance in December.
"With Teleperformance’s expertise in the BPO industry, the partnership between Pag-IBIG and Teleperfomance is another realization of the Pag-IBIG Fund mantra of bigger, better, faster," President and Chief Executive Officer Darlene Marie B. Berberabe was quoted in the statement.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, July 18, 2016
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