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News : Pag-ibig Taps Teleperformance
Manila, Philippines, Oct 22, 2015 -- The Home Development Mutual Fund (HDMF), or Pag-Ibig Fund, is tapping Business Process Outsourcing (BPO) firm Teleperformance for assisting its members in their queries and concerns, the government agency’s top official announced Thursday.
Pag-IBIG Fund president and CEO Darlene Berberabe described the partnership as a "realization of Pag-ibig Fund’s quest for bigger, better, faster services for its members."
Berberabe said Teleperformance would help Pag-IBIG Fund in the management of member queries and concerns, as the contact center firm would take care more of the calls, chat messages, and emails from Pag-ibig members.
Last year Pag-ibig initiated its bidding process and Teleperformance won the bid.
The contact center service will have a soft launch by November. Its official launch is set on December 14, in time for the agency’s 35th anniversary.
She said outsourcing customer service would result in government savings and improved service to the agency’s members.
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
About Pag-IBIG Fund:
The birth of the Home Development Mutual Fund (HDMF), more popularly known as the Pag-IBIG Fund, was an answer to the need for a national savings program and an affordable shelter financing for the Filipino worker.
Published: Friday, October 23, 2015