#contactcenterworld, @getpager, @urac
New York, NY, USA, Nov. 3, 2021 -- Pager, a virtual care navigation and collaboration platform, announced that Beeper, its nursing and care coordination friendly professional services provider, has achieved URAC's Health Call Center accreditation for its operations across the 50 U.S. states. Beeper, also known as Pager's Command Center, provides clinical services on behalf of Pager to the company's clients.
URAC's mission is to advance quality in healthcare through leadership, accreditation, measurement, and innovation. The URAC accreditation process demonstrates a commitment to quality services and serves as a framework to improve business processes through benchmarking organizations against nationally recognized standards. This rigorous process validates the quality of Pager's services and provides certainty for existing and future clients about the caliber of the company's care delivery.
....NOTE - content continues below this message
INVITATIONWe invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
"The quality, flexibility, and robustness of our nurseline and nurse chat services – delivered via the Pager platform – enable clients to offer patients a high-touch, human-centered experience that differentiates Pager's services from many other virtual care offerings," said Walter Jin, Chairman and CEO of Pager. "This accreditation is evidence of the value we place on quality, and we're excited to continue growing these services."
"Beeper's nurses and care coordinators are a crucial piece of the puzzle when it comes to providing patients with the care and guidance they need and ensuring they are given the appropriate next steps in their journey," said Joe Martinez, Senior Director of Virtual Care at Pager. "We have always been focused on offering a high standard of care to all of our users, and the URAC accreditation proves that our efforts have been successful. The clinical team looks forward to continuing its work to create a cohesive, frictionless virtual care experience."
Posted by Veronica Silva Cusi, news correspondent
Pager is a virtual care collaboration platform that provides access to whole-person healthcare in a trusted, convenient, connected care experience, like having a
URAC, formerly known as the Utilization Review Accreditation Commission, is a nonprofit organization that aims to promote healthcare quality by accrediting healthcare organizations.
Published: Friday, November 5, 2021
ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.
neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
|4.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
MiaRec Call Recording
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Customer & Workforce Engagement Platform.. MiaRec Call Recording seamlessly integrates with MiaRec Agent Evaluation & Scoring, Live Monitoring, Voice Analytics, Screen Capture, and Advanced Reporting to provide a comprehensive solution you can trust.
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.
Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
|10.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.