#contactcenterworld
Thiruvananthapuram, India, April 21, 2021 -- Pallium India is running a national-level helpline — Sukh-Dukh Helpline (SDH) — to aid people cope with losses they suffer due to the COVID-19 pandemic.
SDH offers psychological first aid and grief and bereavement counselling to affected persons. It is operational in eight languages − Hindi, English, Telugu, Tamil, Kannada, Assamese, Bengali and Malayalam.
''Through this service, we ensure that beneficiaries are treated with support, empathy, respect, sensitivity and receive appropriate assurances (for instance, confidentiality) and information. We ensure that they feel 'heard' and their counselling requirements are understood,'' Pallium India said in a statement.
Sukh-Dukh Helpline can be contacted on 759 4052 605. E-mail: sukhdukhhelpline@gmail.com.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thehindu.com
Published: Friday, April 23, 2021
2.) | Daisee Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall