Panama City, FL, USA, April, 2020 -- Local public agencies have opened call centers as Floridians learn to cope with new social restrictions and the Wednesday’s Safer-At-Home Executive Order issued by Gov. Ron DeSantis.
The rule restricts travel to "only those necessary to obtain or provide essential services or conduct essential activities," the order states. People may still engage in normal necessary activity, such as, going to grocery stores, picking up to-go orders at restaurants and paying their bills.
The city and county have staff on hand to help residents know more about what is allowed and how to fulfill those tasks.
Panama City opened its call center last Tuesday. The Bay County Commission announced the opening of its hotline Wednesday.
"The current pandemic has forced us to think differently as conditions have changed, so as a result, it has forced us to think differently," said City Manager Mark McQueen. "Our objective is to stand by our citizens and stand by our businesses, that we’re there to support and serve."
The operation is staffed by After School Assistance Program employees that were out of work due to the mandate that requires students to stay home from school.
"We have all the scripts and questions and answers so that everybody hears the same answer every time they call," McQueen said.
The call center is open 8 a.m. to 5 p.m. at 850-872-3000, press zero. For more information, go online to pcgov.org.
Bay County also staffed its Citizens Information Center (CIC) with re-purposed employees; using those from the Bay County Public Library.
"The library is the go-to resource for people seeking non-emergency information assistance," Bay County Library Director Robin Shader said in an email announcing the opening of the CIC. "Our librarians are talented and well versed in research, and with this resource, we hope to help alleviate an increasing volume of non-emergency calls to the Bay County Emergency Operations Center."
The line is open for residents to ask questions regarding to the COVID-19 pandemic and finding resources. Officials also urge the public to follow Bay County Emergency Services on Facebook and Twitter for additional updates.
Posted by Veronica Silva Cusi, news correspondent
Published: Tuesday, April 7, 2020
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