Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : Panchkula Municipal Corporation Helpline to be Functional in Two Weeks


Panchkula, India, June 17, 2019 -- Soon, the residents of Panchkula can register their grievances at the municipal corporation (MC) by calling a helpline number. For the first time, such an initiative is being taken by the MC in order to ease the process for people who have been complaining that they have to wait inordinately to resolve any issue.

In fact, the complainant will be kept informed by the MC about the status of the complaint through SMSes. At present, people are forced to call the number available on the MC website, which is not equipped to deal with these calls.

Officials said that on an average 100 to 110 calls were received every day by the officers of various departments. Phones start ringing with complaints as early as four in the morning and goes on till 12 in the night, they added.

According to sources, the lack of dedicated officials to attend these calls meant that resolving issues depended a lot on the idiosyncrasies of the individuals. More often than not, the problem was not resolved and the MC earned the ire of the people, they added.

MC commissioner cum administrator Rajesh Jogpal said that the MC has applied to BSNL for a four-digit helpline number, which he said that they will get in a week. He said that they have already set up a control room. All departments that are under the jurisdiction of the MC will coordinate to resolve the complaint received at the helpline number.

The MC is also exploring the possibility of getting body-worn cameras for the field staff, said the commissioner. He pointed out that in Chandigarh, Ludhiana and Indore, government agencies are already using them.

At present 1,500 GPS-enabled wrist watches were issued to the sanitation staff, said Jogpal, adding that a command centre was set up by the MC from where the sanitation staff are monitored. According to him, he keeps a tab on the report of the command centre about the staff activity.

Though this new system, authorities would be able to monitor the exact location of the workers. The attendance would be recorded ward-wise at the work location and updated immediately from the field using GPS networks daily on a real-time basis.


Posted by Veronica Silva Cusi, news correspondent

About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.
Company RSS Feed   Company Facebook   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Tuesday, June 18, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Visual Communications

SJS Solutions

Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.


Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =