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News : Pandemic-related Mental Health Issues Spread like Fire across Europe

#contactcenterworld

Sofia, Bulgaria, Oct, 2021 -- No matter whether it is an armed conflict, a natural disaster or an epidemic. It is normal for any extreme situation that is beyond our control to create a sense of helplessness and vulnerability. And this sometimes leads to psychological trauma. Deteriorating mental health is becoming a parallel pandemic for Europe. It threatens the mass mental health of residents of the OldContinent and especially of young people, according to WHO data.

These concerns are also confirmed by the employees of the Centre for Psychosocial Support at the Bulgarian Red Cross based in the city of Plovdiv. Since the beginning of the Covid crisis, the psychologists working in it have consulted over 4,000 Bulgarians free of charge with psychological problems caused by the pandemic. Most of them are women and more and more often young people:

"There is a dynamic of problems. If in 2020 we faced panic, now we are facing anxiety. It is caused by the many unpredictable factors, the long lockdown, the loss of a job or loved ones. This increases the percentage of Bulgarians with depression",says Tanya Georgieva, director of the regional organization of the Bulgarian Red Cross. "43% of the people who turn to our Centre for Psychological Support are women and 33% are men. In addition, the profile of those in need of consultation is changing. Younger and younger people are calling. And they are already looking for us from all over the country, not only from Sofia, although our lines are still not well known."

Fear of infection, disease and death. Fear of loneliness, unemployment and poverty. Fear for the lives of your closest people and the helplessness to protect them. And most of all - loss of control over your own life. "There are Bulgarians who have completely subjugated their lives in search of information about what is happening in a pandemic. It is a way of life entirely inside the online news that has a negative impact on their mental health. These people are looking for ways to survive by moving to a virtual environment, and this is associated with increased anxiety and can trigger depressive states leading to panic attacks,"saysBiliana Karadjova, coordinator of the Contact Centre in Plovdiv. And more:

What stands out is among the younger people in active age. Those who seek our services have lost their jobs, have already moved into the long-term unemployed sector and are falling into severe social isolation. It deepens and prevents them from finding work, makes them withdraw from society even more. And so they fall into a vicious circle. We see this as an emerging trend."

According to psychologists, fear, insecurity and isolation also affect the family. "Many people turn to us because of a psychological breakdown related to separation from a loved one, whether it is a divorce of married couples or the breakup of a free relationship," says Bilyana Karadzhova. According to her, the crisis has become a catalyst for unstable and disharmonious family relations.

And what about domestic violence amidst the pandemic? The signals for such crimes have more than tripled in the first 6 months of 2021, the Sofia District Prosecutor's Office has warned. The global pandemic with coronavirus leads to unpredictable psychological consequences and only time will tell whether Bulgarian citizens will be able to overcome them,psychologists

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.novinite.com


Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Tuesday, October 12, 2021

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2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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