San Ramon, CA, USA, Feb 1, 2021 - Five9, Inc. (NASDAQ: FIVN), a provider of the intelligent cloud contact center, announced the appointment of Panos Kozanian, a recognized engineering leader with a proven track record in enterprise SaaS as the company’s new EVP of Cloud Operations.
"Panos joins Five9 at an exciting time in the company’s journey as we continue to grow our markets internationally and continue our expansion into large enterprises," said Rowan Trollope, CEO, Five9. "He brings almost two decades of global enterprise SaaS experience, and has a proven track record of scaling and leading high performing engineering teams, all of which will help fuel our company trajectory as we continue to affirm our leadership in the cloud contact center space."
Kozanian joins Five9 from Cisco, where he led a worldwide team responsible for the productivity, reliability and operational efficiency of the Webex platform.
Kozanian will report directly to Trollope and will be tasked with leading the Five9 cloud operations team. Scott Welch, who is the current Executive Vice President of Cloud Operations, will transition into a new role as EVP, Telco Services & GM EMEA. This move supports the company’s continued investment and commitment to the European market. Welch will continue to report to Trollope.
"As an engineering leader, I was attracted to Five9 as their native cloud offer is mission critical for enterprises – bringing people and technology together to help deliver value and power the next generation of customer engagement," stated Kozanian. "The opportunity to build upon the existing developments that the Five9 team have already made in their operations and bring additional cloud capabilities, scale and efficiency is exciting."
Veronica Silva Cusi, news correspondent
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Tuesday, February 2, 2021