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News : PanTerra Adds Another Cloud CRM to Out-of-the-Box Streams Integration

#contactcenterworld, @panterranetwork, @Zendesk

Santa Clara, CA, USA, Sept, 2019 -- PanTerra Networks, a provider of unified cloud services for mid-market enterprises, announced expanded out-of-the-box integration with customer service and engagement platform, Zendesk. Zendesk integration includes click-to-dial from within Zendesk, instant in-coming call matching to existing client records, and support ticket creation on both in-coming and out-going calls from within the Zendesk interface. The application is currently available in the Zendesk Marketplace. With our recent releases of other out-of-the-box cloud CRM integrations and expanded APIs, the Streams connection to and integration with existing IT applications and infrastructures has become even more comprehensive.

Arthur Chang, PanTerra President and CEO, said, "With our recent integrations of Zendesk, ZOHO, and Streams’ customer application builder environment, AppDesigner, we’re addressing our clients’ requests for enterprise integration and connectivity. In addition to Zendesk, our roadmap has several upcoming planned integrations, which will include both out-of-the-box integration as well as expansion of our APIs for custom integration."

#contactcenterworld, @panterranetwork, @Zendesk


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Posted by Veronica Silva Cusi, news correspondent
Source: http://www.globenewswire.com


About PanTerra Networks:
Company LogoPanTerra Networks is a cloud-based Unified Communications service provider. It has a true unified communication system that is a real Software as a Service offering.
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About Zendesk:
Company LogoZendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
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Today's Tip of the Day - Shorten Your Recruitment Process

Read today's tip or listen to it on podcast.

Published: Tuesday, September 17, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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