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News : PanTerra Announces Microsoft Teams Integration to Increase Collaboration Flexibility

#contactcenterworld, @panterranetwork, @Microsoft

San Jose, CA, USA, Sept. 6, 2022 -- PanTerra Networks announced two Microsoft Teams integrations, providing flexibility for multi-platform collaboration. PanTerra’s MS Teams integration will provide a telephony infrastructure that seamlessly integrates with the MS Teams front-end providing both basic calling capabilities as well as enhanced UCaaS functionality.

The MS Teams Connector Seat provides PanTerra’s basic Streams business telephony capabilities for MS Teams users including inbound and outbound calling. The MS Teams Connector Seat is intended for those businesses that use MS Teams as both a front-end for users and to manage all telephony features and functions but want a telephony back-end infrastructure.

For those businesses that want enhanced UCaaS features, PanTerra offers an MS Teams Connector Add-On, which can be added to an existing PanTerra Streams seat (Business, Professional or Call Center). The MS Teams add-on allows a user the flexibility to interact within the MS Teams environment while gaining additional features such as call queues, hunt groups, auto attendants, find-me/follow-me call routing and detailed analytics and reporting. 

"We continue to see diverse MS Teams integration a requirement from our customer base and think this will be a big advantage for them. Both the MS Teams Connector Seat and Add-On offer the ultimate flexible choice for companies operating in today’s remote and mobile workforce and multi-platform environment allowing them to decide what is the best way to integrate and interoperate," said Arthur Chang, President and CEO of PanTerra. "Our MS Teams integration offering ensures customers gain the best of both worlds; integrating MS Teams front-end with PanTerra Streams reliable UCaaS infrastructure."

Microsoft representative was quoted, "PanTerra’s MS Teams Connector Seat and Add-On are a perfect complement to extend our collaborative reach, while providing a connected work environment. We like the flexibility with both products and how they complement MS Teams offerings."

#contactcenterworld, @panterranetwork, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About PanTerra Networks:
Company LogoPanTerra Networks is a cloud-based Unified Communications service provider. It has a true unified communication system that is a real Software as a Service offering.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Wednesday, September 7, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
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