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News : PanTerra Enhances Streams Offering with Enterprise Integration with Cloud CRM Zoho

#contactcenterworld, @panterranetwork, @zoho

Santa Clara, CA, USA, June 26, 2019 -- PanTerra Networks, a provider of unified cloud services for mid-market enterprises, announced expanded integration with cloud CRM vendor Zoho. Zoho integration includes automated call logging, click to call, record tracking, notes, and softphone from Zoho CRM or Streams interface with the same functionality. The integration is immediately available on Zoho CRM and Zoho Marketplace. 

Arthur Chang, PanTerra President and CEO, said, "We have enterprise clients regularly asking to increase our integration suite to support out-of-the-box integration with popular CRMs such as Zoho. This effort further connects Streams with high-touch operations and customer tracking for mid-market enterprises. We are confident these new integrations will continue to re-enforce our existing relationships and broaden interest in Streams as the leading choice for enterprise unified communications collaborations and content sharing."

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"We partnered with PanTerra to offer better Cloud communication and CRM experience to our mutual customers," said Anand Nergunam, Vice President, Marketplace at Zoho."Leveraging CRM context on every call along with easy-to-use valuable functionalities, such as click-to-call and automatic call logging in Zoho CRM, empowers sales teams to have meaningful interactions while enhancing communications and increasing productivity."

Streams is available immediately.

#contactcenterworld, @panterranetwork, @zoho

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About PanTerra Networks:
Company LogoPanTerra Networks is a cloud-based Unified Communications service provider. It has a true unified communication system that is a real Software as a Service offering.
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About Zoho Corporation:
Company LogoZoho Corporation founded in 1996, is located in Chennai, Tamil Nadu, India. The company was founded and headed by Sridhar Vembu. who earlier worked in Qualcomm USA.
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Today's Tip of the Day - Look After Your Agents

Read today's tip or listen to it on podcast.

Published: Friday, June 28, 2019

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2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 
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