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News : PanTerra Offers Hardware as a Service to Reduce CapEx Barrier for Cloud Communications

#contactcenterworld, @panterranetwork, @yealinknews

Santa Clara, CA, USA, Feb. 13, 2019 -- PanTerra Networks, a provider of unified cloud services for mid-market enterprises, announced Yealink’s line of business-class IP phones will be added to its Hardware as a Service (HaaS) portfolio. PanTerra’s HaaS Program gives new customers a rental option on equipment used with its Streams cloud service. Customers employing HaaS also have the option to upgrade their equipment yearly to take advantage of new technology and extend the warranty of their devices.

"Yealink is excited to work with PanTerra to further increase our product offering and market penetration for our equipment as a service line item for Streams," said Yealink Vice President Leo Huang. "PanTerra is a recognized leader in unified communication solutions in the United States and this will further increase our market penetration."

Arthur Chang, PanTerra President and CEO, said, "Adding Yealink to our Hardware as a Service program gives our customers a greater breadth of phone options at ultra-low monthly prices. Yealink has had an increased interest from prospects and brings to PanTerra an impressive product portfolio. We are excited to see where the new offer will take us."

#contactcenterworld, @panterranetwork, @yealinknews

Posted by Veronica Silva Cusi, news correspondent
Source: https://globenewswire.com


About PanTerra Networks:
Company LogoPanTerra Networks is a cloud-based Unified Communications service provider. It has a true unified communication system that is a real Software as a Service offering.
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About Yealink:
Company LogoYealink, the global leading unified communication (UC) terminal solution provider, helps businesses of all sizes make the most of their UC experience and embrace the power of
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Today's Tip of the Day - Ask How Can I Help..

Read today's tip or listen to it on podcast.

Published: Thursday, February 14, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
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