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News : Panviva and EPIC Connections form Strategic Relationship
Panviva, a developer of business process guidance software in the cloud, and EPIC Connections (EPIC), a worldwide provider in contact center consulting and outsourcing services, announced a strategic relationship.
This relationship makes Panviva SupportPoint Cloud an option as a business process guidance application in the EPIC Managed Services Technology Suite, a complete contact center in the cloud.
Today's Tip of the Day - Understand Your Business
More Editorial From Panviva, Inc.
About Panviva, Inc.:
Panviva offers Business Process Guidance software that helps guide users, step-by-step, through their procedures in real time. The benefits are shorter training time, greater policy and procedure adherence, accuracy and consistency together with overall lower costs and improved productivity. Panviva's SupportPoint helps many companies around the globe increase revenue and drive higher Operating Income numbers, like HP, Catepillar, Fosters, British Telecom, BUPA and more
About Epic Connections:
Founded in 2003, EPIC is a leading provider of contact center consulting, outsourcing and managed services. EPIC’s clients represent small, medium, and Fortune 500 companies, including some of the most recognized brands in the world. EPIC offers clients turnkey outsourcing and managed services solutions, as well as consulting services in all aspects of contact center assessment, benchmarking, design, deployment, optimization, and management to improve the customer experience while reducing costs.
Published: Friday, September 26, 2014