Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Panviva Named a Cool Vendor in Business Process Management by Gartner
Melbourne, AU; Burlington, US; Leeds, UK – May 1, 2014 -- Panviva, the leading developer of business process guidance software, today announced that it has been included in "Cool Vendors in Business Process Management, 2014"1, a report published on April 25, 2014 by Gartner, Inc.
Gartner’s report identifies emerging technology vendors that offer unique and innovative products or services that are delivering a strong market impact. Cool Vendors are transforming the way businesses operate and consumers engage with technology.
Gartner highlights in the report, "this year's business process management (BPM) Cool Vendors offer solutions that reduce the gap between strategy and execution. These vendors reduce the reliance on IT, thus allowing business process owners to focus on delivering business value through the use of cloud-based services, just-in-time (JIT) worker guidance and simpler modeling techniques."
SupportPoint, Panviva’s business process guidance software, is like a GPS for the job, providing knowledge workers with instant access to guidance information, workflow navigation, applications, and communication all in one place and accessed through an intuitive interface.
SupportPoint enables knowledge workers to effectively perform complex business processes and adapt to change by overcoming the need to remember endless important details and eliminating human error. Leading global brands in banking, healthcare, insurance, telecommunications and other information intensive industries are using SupportPoint to drive productivity gains and optimize customer service performance.
"We believe that by naming Panviva a Cool Vendor in BPM, Gartner has recognized the transformational power of SupportPoint. SupportPoint solves two overarching and longstanding challenges of BPM deployments: user adoption and change management," says Ted Gannan, CEO of Panviva. "Enterprise information is so vast, dynamic and complex that employees can no longer retain all pertinent details in their heads. The problem is exacerbated by the increasing rate of growth and change of information and business processes. SupportPoint has the agility and pragmatic focus on the performance needs of knowledge workers necessary to resolve these issues."
SupportPoint Value Proposition
The business imperative to deliver accurate information quickly and adhere to business processes has never been more acute. Regulatory and legislative compliance requirements are pervasive. Customer satisfaction is a competitive differentiator that depends on employees having rapid access to the right information. In today’s dynamic work environment training alone is no longer an effective solution, and rapid rates of staff turnover in some industries only make the problem worse.
SupportPoint meets these demands by:
-Recognizing an employee’s identity and role, and filtering content accordingly
-Identifying open applications and screens, and anticipating the user’s support needs
-Delivering relevant, step-by-step information in real-time
-Displaying information at moment-of-need, in context and within the workflow
-Enabling permission-based, on-the-fly content updates without the need for complex integration
SupportPoint is a cloud-based solution that can be deployed as a fully managed service, greatly reducing implementation time and cost.
"We’re honored to be included in Gartner’s list of BPM Cool Vendors for 2014 and see it as recognition of the hard work and dedication of our entire team," Gannan continues. "We remain united in our commitment to the ongoing development of an innovative, future-proof software solution that will continue to grow with shifting market demands. We feel that being named as a Gartner Cool Vendor is further validation of our strategy to deliver leading edge technology that will continue to push boundaries on a global scale."
Panviva is the originator of Business Process Guidance and the developer of SupportPoint, the world’s leading Business Process Guidance system. The company is headquartered in Melbourne, Australia. North American Regional Headquarters are in Boston, Mass., US. EMEA Regional Headquarters are in Leeds, England, UK.
Panviva’s global customers include BT, Bupa, Stellar BPO, Colt, EXL Services, Accenture, Westpac, National Australia Bank, ANZ Bank, Orica, Carlton & United Breweries, Foxtel, HBF, VicRoads, Western Power, Medibank Private, Health New England, AvMed Health Plans, Gundersen Health Systems, Saint Mary’s Health Plans, Health Alliance, Health First Health Plans, Energy Australia, Accenture and Origin Energy.
Visit www.panviva.com to learn more.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
1 Gartner "Cool Vendors in Business Process Management, 2014" by Rob Dunie, Michele Cantara, Janelle B. Hill and Samantha Searle , 25 April 2014.
Read the full report at https://www.gartner.com/doc/2719517/cool-vendors-business-process-management (subscription required).
Today's Tip of the Day - Tools, Providers, Culture
More Editorial From Panviva, Inc.
About Ted Gannan:
Ted co-founded Panviva after almost 20 years in a wide range of senior management, sales and editorial roles in the publishing industry. He identified the need for a better way of delivering employee performance support, which led to the design and development of SupportPoint. Since then he has led the company’s growth and overseen SupportPoint implementations for major customers around the world.
About Panviva, Inc.:
Panviva offers Business Process Guidance software that helps guide users, step-by-step, through their procedures in real time. The benefits are shorter training time, greater policy and procedure adherence, accuracy and consistency together with overall lower costs and improved productivity. Panviva's SupportPoint helps many companies around the globe increase revenue and drive higher Operating Income numbers, like HP, Catepillar, Fosters, British Telecom, BUPA and more
Published: Friday, May 2, 2014