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News : Papillon Foundation Unveils Call Centre Training
Johannesburg, August 14, 2014 -- The Papillon foundation has added a call centre training programme to their portfolio.
According the foundation, the vision to opening the call centre training is to create a project through which unemployed people can be trained in technology - possibly resulting in employment upon completion of the training.
"We wanted to eliminate the need by graduates to search for employment after they had completed the accredited, social outreach computer training courses that are offered at the Papillon centre," says Stephen Smith, CEO of the Papillon foundation.
The programme, in its pilot phase, will train 16 learners and once the pilot is completed, the centre is looking to take on a minimum of 20 students.
Mutual & Federal has stepped in to partner with the foundation and the result is that Mutual & Federal will investigate the possibility of training and employing learners from the Papillon centre for employment in their own call centres.
"We seem to have many isolated entities that offer skills training today and this is very commendable, but the problem is that we end up with many well-trained persons sitting with good qualifications and nowhere to go. This results in severe despondency that leads to anger and dissatisfaction and all other kinds of ills."
A suggested way to overcome this is that training entities should seek partnerships in the corporate arena to train job seekers in dedicated skills tailored to each company's requirements. The focus should not only be on skills training, but also on employment partnerships.
A solution could be to analyse the country's skill shortages and to seek partnerships for the training and placing of learners at identified companies that list the vacancies. These companies should be amenable to share their specific requirements with the training entities and the efforts will result in a dedicated training and employment process.
Prospective students must note that computer literacy and telephone etiquette coupled to fluency in English will be prerequisites.
Posted by Veronica Silva Cusi, news correspondent
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