Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
BEST IN THE WORLDSTARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Parents Seek Helpline Advice for Kids Facing Exam Stress
Vadodara, India, March 17, 2015 -- With the ongoing examinations of Gujarat Secondary and Higher Secondary Education Board (GSHSEB), it is not just students but also their parents who are calling up '1098', a national child helpline for counselling and encouragement. Managed by city-based Baroda Citizens Council, every year the helpline receives thousands of calls from children for emotional support, medical help, financial assistance and a host of other emergencies. The helpline registers a sharp increase from students during GSHSEB examinations to help them cope with the stress.
Between January and March, the helpline registered nearly 40 calls related to fear and parental pressure to score high in examinations.
"We started receiving close to 15 calls on an average from November. The maximum number of calls was received from parents who complained of increased stress levels in their children and lack of focus in studies due to anxiety. We held one-on-one counselling sessions for the parents and the students in severe cases of examination pressure," helpline project coordinator Vaishali Mayavanshi said.
"We also had cases in which a student left home owing to pressure from his parents to fare well in examinations. The father of the student called the helpline and we traced him and provided counselling to both the parents and the child," she said.
"In most cases, the counselling is provided through a series of telephonic calls with the student. In cases of extreme fear where the student is not able to cope with the stress, we conduct a few one-on-one counselling sessions for the student with our counsellor that results in a decrease in stress levels and the student is better equipped to face the examinations," BCC member secretary Priya Jagdale said.
"We also receive calls after the examinations from students. The students fear poor performance leading to stress and call for help," she added.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - What Do You Want To Accomplish?
Published: Friday, March 20, 2015