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News : Parkinson's Foundation Extends Bilingual National Helpline Hours

#contactcenterworld, @ParkinsonDotOrg

New York, NY and Miami, FL, USA Sept. 18, 2018 -- The Parkinson's Foundation announced that its toll-free Helpline, 1-800-4PD-INFO, will extend its hours, answering calls in English and Spanish, to help make life better for people with Parkinson's disease (PD) and their families. The Helpline, staffed by trained Parkinson's information specialists from various health professions, will respond to callers from 9 a.m. to 8 p.m. ET Monday through Friday.

"With one million Americans living with Parkinson's disease and growing, we are making our Helpline more available to the PD community by extending Helpline hours and providing support to English and Spanish speaking communities," said John L. Lehr, president and chief executive officer of the Parkinson's Foundation. "Our Helpline connects us to people with Parkinson's, caregivers, family members and healthcare professionals and allows us to provide answers to the most difficult Parkinson's questions, while offering emotional support and individualized attention."

The Parkinson's Foundation Helpline provides current disease information; medical issues including symptoms and treatments; health and social care; emotional support; and referrals to local health professionals.

"After speaking with the Helpline I was able to ensure that my father was getting expert care," said Gary, Helpline caller. "It's nice to have a compass like the Parkinson's Foundation that can help guide you through the waters."

Helpline specialists can also inform callers about the wellness and exercise classes offered in their area and guide them through resources that explain vital Parkinson's symptoms and topics — from cognitive changes and medications to caregiving. The Helpline can also mail callers the Foundation's free "Aware in Care" hospitalization kit, which prepares people with Parkinson's for a planned or unplanned hospital stay.

"Answering Parkinson's questions is only part of what we do. We truly care about the people we serve and their families," said Adolfo Diaz, Parkinson's Foundation senior director of patient services, who manages the Helpline. "Whether you just received a diagnosis, need a referral to expert care or are caring for a family member, we are here to help you understand your condition, your care and the latest research on how you can live a better life with Parkinson's."

The Parkinson's Foundation Helpline answers approximately 20,000 calls annually.

#contactcenterworld, @ParkinsonDotOrg

Posted by Veronica Silva Cusi, news correspondent

About Parkinson's Foundation:
Company LogoFounded in 1957, the National Parkinson Foundation's mission is to help every person diagnosed with Parkinson's live their best possible life now. NPF has funded more than $189 million in care, research and support services.
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Today's Tip of the Day - Benefits Of Certification

Read today's tip or listen to it on podcast.

Published: Thursday, September 20, 2018

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2021 Buyers Guide Automated Call Distributors

Call Center Studio

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InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.


Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
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(read more)
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