News : Parlance and Digital DataVoice (DDV) Partner
Woburn, MA, USA, Aug. 7, 2018 -- Parlance Corporation, a provider of adaptive speech call routing solutions that improve the caller experience, announced a strategic collaboration with Digital DataVoice (DDV), an independent integrator of cloud and premise-based contact center solutions.
Parlance's call-routing will become a critical offering in DDV's comprehensive portfolio of contact center solutions for healthcare, retail, and other key markets. Parlance customers can benefit immediately from DDV's expertise in upgrading and optimizing self-service platforms—as well as DDV's extensive consulting offerings.
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"Our partnership with DDV means that organizations that choose Parlance can expand the value of speech self-service to include transaction-based caller conversations," says Joseph Maxwell, CEO of Parlance. "And organizations that choose DDV can ensure that the first step of the caller journey is as good as the experience that follows, thanks to our adaptive speech automation solutions."
"Parlance greets the caller and gets them to the right place, quickly and easily," says Michael Hentges, DDV's chief technology officer. "DDV lets contact centers continue the self-service conversation in the same mode. With Parlance and DDV, the caller gets true continuity of experience."
Posted by Veronica Silva Cusi, news correspondent
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About Digital DataVoice:
Digital DataVoice Corporation (DDV) is a recognized leader in the design, development, deployment and support of custom self-service and assisted-service solutions for contact centers. DDV's areas of expertise include: Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Automatic Speech Recognition, SMS/Text Integration, Mobile Application Development and Web/Call Center Integration. In addition to sales and maintenance of IVR, CTI, Mobile and Speech platforms, DDV offers a broad range of professional services.
Parlance Corporation helps businesses please their callers and improve operator productivity.
Published: Wednesday, August 8, 2018
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