Woburn, MA, USA, Aug. 7, 2018 -- Parlance Corporation, a provider of adaptive speech call routing solutions that improve the caller experience, announced a strategic collaboration with Digital DataVoice (DDV), an independent integrator of cloud and premise-based contact center solutions.
Parlance's call-routing will become a critical offering in DDV's comprehensive portfolio of contact center solutions for healthcare, retail, and other key markets. Parlance customers can benefit immediately from DDV's expertise in upgrading and optimizing self-service platforms—as well as DDV's extensive consulting offerings.
"Our partnership with DDV means that organizations that choose Parlance can expand the value of speech self-service to include transaction-based caller conversations," says Joseph Maxwell, CEO of Parlance. "And organizations that choose DDV can ensure that the first step of the caller journey is as good as the experience that follows, thanks to our adaptive speech automation solutions."
"Parlance greets the caller and gets them to the right place, quickly and easily," says Michael Hentges, DDV's chief technology officer. "DDV lets contact centers continue the self-service conversation in the same mode. With Parlance and DDV, the caller gets true continuity of experience."
Posted by Veronica Silva Cusi, news correspondent
About Waterfield Technologies, LLC:
Waterfield Technologies is an enterprise software and professional services firm providing customer experience solutions for organizations worldwide. Our experience and technical capabilities put mission critical applications in the hands of customers using rapid deployment methodologies and the ability to adapt applications to an ever-changing business landscape.
Parlance Corporation helps businesses please their callers and improve operator productivity.
Published: Wednesday, August 8, 2018
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