All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store
News : Parlance and Digital DataVoice (DDV) Partner
#contactcenterworld, @DDVTweet, @parlancecorp
Woburn, MA, USA, Aug. 7, 2018 -- Parlance Corporation, a provider of adaptive speech call routing solutions that improve the caller experience, announced a strategic collaboration with Digital DataVoice (DDV), an independent integrator of cloud and premise-based contact center solutions.
Parlance's call-routing will become a critical offering in DDV's comprehensive portfolio of contact center solutions for healthcare, retail, and other key markets. Parlance customers can benefit immediately from DDV's expertise in upgrading and optimizing self-service platforms—as well as DDV's extensive consulting offerings.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"Our partnership with DDV means that organizations that choose Parlance can expand the value of speech self-service to include transaction-based caller conversations," says Joseph Maxwell, CEO of Parlance. "And organizations that choose DDV can ensure that the first step of the caller journey is as good as the experience that follows, thanks to our adaptive speech automation solutions."
"Parlance greets the caller and gets them to the right place, quickly and easily," says Michael Hentges, DDV's chief technology officer. "DDV lets contact centers continue the self-service conversation in the same mode. With Parlance and DDV, the caller gets true continuity of experience."
#contactcenterworld, @DDVTweet, @parlancecorp
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
Related Editorial
- DDV Becomes a LumenVox Skills Certified Partner
- Dialpad is Named to the Forbes Cloud 100 List
- San Jose Earthquakes Tap 8x8 to Improve Communications On and Off the Field
- Gartner's Software Advice Names Bright Pattern FrontRunner for Call Center Software
- Vonage Wins 2019 ContactCenterWorld Top Ranking Performer Award
- Edify Labs Announces General Availability of Edify Huddle
More Editorial From Digital DataVoice
About Digital DataVoice:
Digital DataVoice Corporation (DDV) is a recognized leader in the design, development, deployment and support of custom self-service and assisted-service solutions for contact centers. DDV's areas of expertise include: Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Automatic Speech Recognition, SMS/Text Integration, Mobile Application Development and Web/Call Center Integration. In addition to sales and maintenance of IVR, CTI, Mobile and Speech platforms, DDV offers a broad range of professional services.
About Parlance:
Parlance Corporation helps businesses please their callers and improve operator productivity. 
Published: Wednesday, August 8, 2018
Industry Suppliers | Get Listed |
 | Horizon Contact Centers Horizon is an on demand international Contact Center and (BPO) Company. | |
| Marketing Call Center Marketing Call Center is certified in ISO 9001: 2008 and operates offshore in the field of telemarketing and customer relationship management. | |
| Mitel Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ... (view more) | |
| Avaya Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an... (view more) | |
| Get Listed |
Industry Champion Award Leaderboard
Upcoming Events
Submit Event
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry
Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
 | 3 |
 6138 | Share |