News : Parseq Buys 2Touch to Create a Player
May 29, 2014 -- Parseq, the Yorkshire-based business process outsourcer, has bought 2Touch from US-based Acxiom for an undisclosed sum as part of its strategy to create a business with turnover in three years.
Sunderland-based 2Touch, a major contact centre and fulfilment business, adds a complementary 1,000 seat call centre and back office fulfilment operation to Parseq’s existing back office, call centre and fundraising operations.
Derwyn Jones, chief executive, said: "2Touch is a cultural and operational fit for Parseq which gives us the scale and geographical coverage to attract new clients and deepen our relationship with existing clients.
"2Touch’s established client service ethos and great reputation links closely to the Parseq business model and together provides us with a strong sector footprint particularly in utilities, financial services and insurance providers.
"We are delighted to be bringing together two industry leading businesses with the people, processes and operational capabilities to enhance our proposition as the only mid-sized corporate providing end to end outsourcing services combining front office, back office and IT."
The combined organisation will employ around 2,700 people working from five key sites in Rotherham, Sunderland, Glasgow, London and Brighton.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
More Editorial From Parseq
Parseq offers services that cover the full range of Contact Centre Operations, through to a full suite of Finance and Administration processing.
Published: Friday, May 30, 2014