Pasadena City College has selected BlackBeltHelp's 24x7 OneStop Support
Through this engagement, BlackBeltHelp will deploy OneStop Support to address various questions related to Admissions, Enrollment, Registration, Financial Aid, and LMS.
Along with 24X7 OneStop Support, the college will leverage BlackBeltHelp's Neo (AI-powered Chat and Voicebot) to automate recurring and time-consuming queries. This automation will help the college improve their student experience and achieve its student success objectives.
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BlackBeltHelp is an AI-powered OneStop provider for students, faculty, and staff in higher education. Our OneStop solution – a cloud-based, AI-enabled, and integrated voice, chat, ticket, email, and bot platform provides a multi-channel integrated ecosystem that enables our 200+ institutional partners to remove student barriers and reduce administrative burdens while enabling student success and engagement objectives.
Published: Friday, February 12, 2021
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.