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News : Pasco School District to Close its Transportation Call Center Early
Pasco, FL, August 22, 2014 -- After opening to much fanfare, the Pasco school district's transportation call center is shutting down a week earlier than expected.
The reason: A lack of phone calls.
The district established the center in response to a string of parent complaints at the start of the 2013-14 school year, with many saying they couldn't get through to anyone to ask questions or get answers. Buses were running late and missing stops, and superintendent Kurt Browning demanded an overhaul to the system.
Other changes included a freeze on all bus routes through the second week of classes, and a new computer program to track buses as they arrived at schools and left.
In its first day, the call center received nearly 1,700 calls. But the numbers dwindled quickly. By Thursday, "we pulled all district employee volunteers (off the phones) and had just substitutes," district spokeswoman Linda Cobbe said. "We sent the staff back to work."
Beginning Monday, parents should call their schools or the district transportation office with their concerns.
Posted by Veronica Silva Cusi, news correspondent
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About Pasco School District:
Pasco School District # 1 serves over 11,500 school children from the City of Pasco, Washington and unincorporated Franklin County.
Published: Monday, August 25, 2014