News : Passage AI Partners with Talkdesk to Offer AI Chatbot Technology for Cloud-Based Contact Centers
Mountain View, CA, USA, Nov. 12, 2019 -- Passage AI, a provider in artificial intelligence (AI)-enabled conversational interfaces, announced it has partnered with Talkdesk to deliver AI chatbot experiences through the Talkdesk platform. Talkdesk offers a cloud-based contact center platforms, used by large enterprises and small businesses around the world. Passage AI's chatbot technology seamlessly integrates via an app on the Talkdesk platform. Talkdesk customers can now use AI to automatically respond to their customers, thereby lowering Customer Service costs and improving agent productivity.
"We are excited to now have Passage AI's innovative approach to conversational AI available to our customers through AppConnect," said Dave Richards, Head of AppConnect Partnerships and Operations, Talkdesk. "AppConnect enables customer service providers to easily add on new and innovative solutions through clicks, not code, and customize their contact center to exceed consumer expectations."
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Chatbot technology continues to grow, with Gartner predicting 25% of customer service and support operations will use it by 2020, a sea change considering that number was just 2% in 2017. This explosive growth is due in large part to the benefits of AI chatbot technology in call centers, namely that companies enjoy a reduction of up to 70% in call, chat and email inquiries, while increasing customer satisfaction.
"Brands around the globe want to use conversational AI to lower customer service costs and improve customer satisfaction. Passage AI distinguishes itself through our 95% accuracy rate and the ease of deploying an AI-powered chat interface on over twenty text and voice platforms," said Ravi N. Raj, CEO and co-founder of Passage AI. "We're excited to join with Talkdesk, a partner who has demonstrated a similar commitment to excellence in its market, and ensure their customers can integrate AI-based conversational experiences quickly and easily through the Talkdesk platform."
Posted by Veronica Silva Cusi, news correspondent
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About Passage AI:
Founded in 2016 by Walmart Labs alumni Madhu Mathihalli and Ravi N. Raj and LinkedIn alumnus Mitul Tiwari, Passage AI enables businesses to harness the power of AI-enabled conversational interfaces to bring bottom-line benefits, to better utilize service agents saddled by mundane tasks, and to deliver exceptional customer experience. A 2018 TiE50, Golden Bridge and Global Achievement for AI award winner.
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Wednesday, November 13, 2019
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