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News : Patna Electricity Board Launches Helpline Number for Issues with Smart Meters

#contactcenterworld

Patna, India, July 22, 2021 -- The Patna Electricity Supply Undertaking (PESU) has issued a dedicated helpline number (9264454456) to resolve complaints and address queries related to smart prepaid energy meters for consumers under the Patliputra division.

"The number will be functional on all working days during office hours (10am to 5pm) to address queries related to prepaid energy meters under Patliputra division," said a press release of the power firm, quoting executive engineer Manish Kant.

Queries and complaints related to prepaid meters can also be lodged on helpline number 1912.

The division also organised a one-day workshop for its engineers on Wednesday to create awareness among its staff and aid in providing better service to consumers.

Experts from Energy Efficiency Services Limited (EESL) and EDF gave presentations at the workshop. The engineers were explained about the functionality and billing procedure of prepaid meters, besides methods of effectively disposing of consumer complaints, the communique said.


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"We felt the need to train our engineers and technical staff, as the Patliputra division has the distinction of installing the largest number of Smart prepaid meters in the state," said Kant.

The Bihar government has taken a decision to install prepaid meters in the state in a phased manner to rule out the possibility of consumers not paying their electricity bills, adding to arrears.

Chief minister Nitish Kumar had earlier announced that there would be no shortage of funds for installation of prepaid meters.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.hindustantimes.com


Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Monday, July 26, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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