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News : Paul Sheets Joins Glia as Executive Vice President of Customer Success and Services

#contactcenterworld, @GliaInc

New York, NY, USA, Nov 14, 2022 -- Glia, a provider of Digital Customer Service (DCS), has appointed veteran Qualtrics (NASDAQ: XM) executive and Danaher alum Paul Sheets as the Executive Vice President of Customer Success and Services. In this role, he will scale Glia’s customer success and professional services programs to support the company’s continued growth.

"Glia is at the very heart of one of today's biggest trends in financial services—the digitalization of the customer experience. Helping clients align to the digital-first lifestyle of their customers and meet their service expectations is crucial to business success now. I’m thrilled to be part of Glia and contribute to our strong momentum by helping our clients leverage Digital Customer Service to build competitive advantage," said Sheets.

Glia’s customer success program includes its WhiteGlove™ Service that helps financial institutions plan, deploy and optimize Digital Customer Service including training, KPI tracking and quarterly business reviews. Glia continues to invest in the customer success program as the company grows and expands into new markets.

Sheets brings a broad range of diverse business expertise to the role, including his finance background, leadership in driving strategy for global service delivery and support teams, as well as his sharp focus on developing sustainable, highly repeatable processes that enable scale and growth.

"Paul Sheets’ appointment underscores Glia’s strong commitment to our clients and their ongoing success. I know Paul well and have seen him transform programs with replicable processes that enable scale and continuously drive client success. He is a strategic addition to our team and we’re thrilled to have him onboard at Glia," said Jeremy Smith, COO of Glia.

#contactcenterworld, @GliaInc

Posted by Veronica Silva Cusi, news correspondent
Source: Glia


About Glia:
Company LogoGlia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
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