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News : Payless Outsourcing Customer Service Center, Eliminating 20 Positions

#contactcenterworld

Topeka, KS, USA, May 12, 2017 -- Payless ShoeSource continued its restructuring process, outsourcing its customer service center and eliminating 20 positions.

Spokeswoman Meghan Spreer said many of the customer service center associates will be offered positions with Cognizant, which is expected to help Payless improve service to customers and store teams.

The Cognizant relationship will "deliver significant cost savings to Payless," she said, and help address changing technology needs.



When asked how many employees are in the customer service division and whether employees would receive the same pay and benefits with Cognizant that they had at Payless, Spreer said the company would make no further comments.

In its bankruptcy filings, Payless cited the fact that the company didn’t jump strongly into the online retail market as one of the challenges that depressed company revenue.

The relationship with New Jersey-based Cognizant was announced earlier this year when Payless shifted some of its information technology team, including the retail support desk, to the company. At that time, Spreer said 20 IT positions were eliminated.

The company laid off 165 employees in January, 110 of those in its Topeka headquarters. In April, the company filed for Chapter 11 bankruptcy, which offers the opportunity for Payless to reorganize and remain in business.

Matt Pivarnik, president and CEO of the Greater Topeka Chamber of Commerce and GO Topeka, said he is hopeful that any employees laid off from Payless will be able to find positions in the Topeka market, as more than 200 Alorica employees did recently. Alorica, which operated a call center in Topeka, announced earlier this year it would close during May and 300 employees would lose their jobs.

"Thirty companies lined up to hire Alorica employees, and I think we would find a lot of the same interest with really any company in town, but especially with Payless," Pivarnik said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://cjonline.com


Today's Tip of the Day - Don’t Over Glamorise Your Job Adverts

Read today's tip or listen to it on podcast.

Published: Tuesday, May 16, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 
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