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News : PB Boulangerie Bistro Enhances Customer Experience with GLORY Cash Automation Solution

#contactcenterworld

Lisle, Il, USA, July 17, 2018 -- In their continued quest to enhance the customer experience, PB Boulangerie Bistro has chosen Glory’s CASHINFINITY™ CI-10 – Compact Cash Automation System. 

The South Wellfleet, MA French bakery and restaurant chose the Glory cash automation solution to eliminate cash handling and processing by staff at the check-out. Cash paying customers easily insert bills and coins as well as receive change from the interactive Glory CI-10. This allows customers to receive a consistent experience and frees staff to focus entirely on the customer. The Glory cash automation solution also increases customer service levels and the productivity of PB’s staff.

Phillippe Rispoli, owner of PB Boulangerie Bistro, says the system is not just about saving money on operations, but also allowing his staff to spend time interacting with their guests. "We work for our customers," said Rispoli. "This allows us to improve our service."

For the community based bakery, this also means putting an end to constantly taking latex gloves on and off between handling food and working the cash register. 

Richard Straight, President of New England Money Handling Systems of Hopkinton, MA installed the machines and said, "PB Boulangerie is quickly becoming a legend on Cape Cod, being the first with the Glory self-service machine."

Peter Wolf, VP, Americas Retail Business Development and Marketing of Glory Global Solutions said, "Glory is proud to support PB Boulangerie Bistro as they continue to create wonderful customer experiences and serve their guests quickly and efficiently with a smile."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


Today's Tip of the Day - Telephone Service

Read today's tip or listen to it on podcast.

Published: Thursday, July 19, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

5.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

6.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

7.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

8.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 

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